XIOMAR AMOUR
Jacksonville,FL
Summary
Passionate individual with a desire to promote long lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
02.2023 - Current
- Ranked among top 10% for call handling in my department.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times. On average less than 1 minute 45 seconds holding in queue.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Distribution Associate
Coach
08.2021 - 02.2023
- Prepared boxes, pallets and crates for outgoing shipments.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Floor Staff Member
Best Buy
10.2020 - 05.2021
- Helped operations team by exceeding all goals in major KPI's.
- Manage truck, unload and stocking.
- Top stock items around entire store.
- Operate machinery to accomplish tasks.
- Keep up with inventory and consistent flow.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Restaurant Server
Red Robin
08.2016 - 05.2020
- Collect payments for orders.
- Communicated orders with kitchen.
- Answered customer questions about items and inventory.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
No Degree - Psychology
Pratt Community College
Pratt, KS04.2017
High School Diploma -
Wichita High School East
Wichita, KS05.2015
Skills
- Standard Operating Procedures Maintenance
- Complex Problem-Solving
- QC Reporting
- Software Distribution Management
- Client Needs Assessment
- Network Development
- Continuous Improvement Strategies
- Maintaining Customer Database
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Dispute Mediation
- Verbal and Written Communication
Accomplishments
- Achieved employee of the month several times by completing demanding tasks with accuracy and efficiency.
- Won National State Champions in 6A basketball in 2015. Proven ability to work well in a team, lead, and succeed.
Certification
Customer Relations (8 years)
Sales (6 years)
Creative Direction (2 year)
Media Relations (2 year)
Collecting Payments (4 years)
Public Relations
Bartending
CERTIFICATIONS AND LICENSES
Food handler certificate
3
Timeline
Customer Relationship Advocate
Fidelity Investments
02.2023 - Current
Distribution Associate
Coach
08.2021 - 02.2023
Floor Staff Member
Best Buy
10.2020 - 05.2021
Restaurant Server
Red Robin
08.2016 - 05.2020
No Degree - Psychology
Pratt Community College
High School Diploma -
Wichita High School East
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