Xiomara Alcocer
Middletown
Summary
Bilingual customer service, experience responding to customer inquiries. Organized and patient in handling customer complaints and flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Best Mexican Foods
07.2023 - Current
- Responded to a large number of calls related to product, service, billing and delivery times inquiries.
- Resolved billing issues with customers.
- Set up new accounts, established customer credit and set up payment methods.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
Sales Associate
F&J Communications
07.2021 - 07.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed a high volume of daily transactions without compromising quality or accuracy.
- Assisted customers with lottery game selection, increasing their chances of winning and promoting repeat business.
- Reset and refilled slot machines with tickets and money.
Waitress
Nana's Bakery Colombian
12.2022 - 02.2023
- Greeted customers, answered questions and recommended specials to increase profits
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Presented food and beverages to guests at tables
Secretary
ATAX
01.2022 - 10.2022
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals
- Maintained organized filing system of paper and electronic documents
- Coordinated communications, taking calls, responding to emails and interfacing with clients
- Scheduled meetings and sent invitations specifying time and location
- Created and updated spreadsheets to track and report data
- Managed multiple calendars and contacts using computer software
Education
Bachelor of Science - Accounting
Rockland Community College
Suffern, NY12-2027
Skills
- Bilingual
- Financial Records Analysis
- Money Handling
- Listening Skills
- Customer Service
- Sales Development
- Active Listening
- Invoice processing
- Payment posting
- Bank deposits
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Best Mexican Foods
07.2023 - Current
Waitress
Nana's Bakery Colombian
12.2022 - 02.2023
Secretary
ATAX
01.2022 - 10.2022
Sales Associate
F&J Communications
07.2021 - 07.2023
Bachelor of Science - Accounting
Rockland Community College
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