Xiomara Alvarez
Simi Valley,CA
Summary
Adept at fostering strong client relationships and delivering exceptional customer service, as demonstrated during my tenure at Macy's. Skilled in problem-solving and time management, I excel in fast-paced environments, significantly enhancing customer satisfaction and loyalty. My compassionate approach and ability to streamline processes underscore my commitment to excellence and efficiency in all tasks.
Overview
9
9
years of professional experience
Work History
Caregiver
IHSS
01.2022 - 10.2024
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Built strong relationships with clients to deliver emotional support and companionship.
Cashier
Goodwill
07.2021 - 12.2021
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative, Cashier
Macy's
11.2019 - 06.2021
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Order processing times with streamlined picking, packing, and shipping procedures.
Warehouse Worker, Cashier, Stocking
Marshalls
01.2019 - 01.2020
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Moved furniture and boxes using utility dolly and truck ramp.
- Assembled pallets and crates for secure transportation of materials.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
CAshier, Customer Service, Order Processing Associ
Baby Gap
02.2016 - 01.2020
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Arts - Child Development
Moorpark College
Moorpark, CA10-2025
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Relationship building
- Customer service
- Active listening
- Customer relations
- Customer satisfaction measurement
- Team development
- Stock management
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
IHSS
01.2022 - 10.2024
Cashier
Goodwill
07.2021 - 12.2021
Customer Service Representative, Cashier
Macy's
11.2019 - 06.2021
Warehouse Worker, Cashier, Stocking
Marshalls
01.2019 - 01.2020
CAshier, Customer Service, Order Processing Associ
Baby Gap
02.2016 - 01.2020
Associate of Arts - Child Development
Moorpark College
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