Xiomara Barreto Diaz
Sanford
Summary
Dynamic and detail-oriented Pharmacy Technician with extensive experience. Bilingual in English and Spanish, I excel in patient care and HIPAA compliance. Proven ability to streamline prescription processing and train new team members, ensuring exceptional service and operational efficiency in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Processing Pharmacy Tech II
RX Plus Pharmacy
01.2024 - Current
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Utilized pharmacy management software to process prescriptions efficiently.
Pharmacy Technician
Fortrea Specialty Pharmacy
05.2019 - 10.2023
- Entered new patient profiles and prescriptions into medication input software system.
- Communicated directly with doctors' offices via telephone and fax.
- Knowledge of REMS
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Lead Pharmacy Technician
Rosemont Specialty Pharmacy
10.2010 - 04.2019
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Assisted in paper work to obtain URAC & ACHC accreditations.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Education
No Degree - Pharmacy Technician Program
Lincoln Technical Institute
Casselberry, FL05-2009
High School Diploma -
Seminole High School
Sanford, FL05-2007
Skills
- Understanding of Medicare and Medicaid processes
- Exceptional patient care and interaction
- Excellent telephone etiquette
- Abbreviations comprehension
- Efficient and accurate Inventory management
- Communication and Teamwork
- Confidentiality and HIPAA
- Data entry
- Employee training
Languages
Spanish
Native or Bilingual
Timeline
Processing Pharmacy Tech II
RX Plus Pharmacy
01.2024 - Current
Pharmacy Technician
Fortrea Specialty Pharmacy
05.2019 - 10.2023
Lead Pharmacy Technician
Rosemont Specialty Pharmacy
10.2010 - 04.2019
No Degree - Pharmacy Technician Program
Lincoln Technical Institute
High School Diploma -
Seminole High School
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