Xiomara Benavides
Valencia
Summary
Dynamic Operations Manager with a proven track record at Student Transportation of America, enhancing efficiency through strategic problem-solving and team leadership. Successfully implemented safety protocols and training programs, resulting in improved service quality and customer satisfaction. Skilled in operations management and committed to fostering a culture of accountability and excellence.
Overview
28
28
years of professional experience
Work History
Operations Manager
Student Transportation of America, STA
05.2016 - Current
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Implemented safety protocols aligning with industry regulations to ensure compliance across all operations.
- Developed training programs for staff, increasing team competency and service quality.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs.
- Billing monthly
- Payroll biweekly
Deli Clerk
Vons Grocery Store
01.2014 - 01.2015
- Provided exceptional customer service by assisting customers with deli selections and special orders.
- Maintained cleanliness and organization of deli display cases, ensuring compliance with health standards.
- Operated slicing machines and scales efficiently to prepare deli products for sale.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
Dispatch Manager
Forsyth Transportation
06.2009 - 05.2011
- Oversaw daily dispatch operations, ensuring timely delivery of goods and services.
- Coordinated logistics and transportation schedules to optimize fleet efficiency.
- Implemented process improvements that enhanced operational workflows and reduced delays.
- Trained and mentored dispatch team members on best practices and compliance standards.
- Established strong communication channels with drivers, clients, and vendors to streamline processes.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reduced response times with effective dispatcher training and timely decisionmaking.
- Analyzed performance data to identify trends and develop strategies for improvement.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Reduced idle time for fleet, optimizing routes through advanced planning tools.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized school bus routes.
School Bus Driver
Student Transportation of America, STA
01.1998 - 06.2009
- Ensured student safety during transportation by adhering to traffic laws and school policies.
- Conducted pre-trip inspections of vehicles to maintain operational readiness and compliance with safety standards.
- Monitored student behavior on bus to promote a respectful and safe environment during transit.
- Communicated effectively with parents and school staff regarding schedules, routes, and any issues arising during transport.
- Implemented process improvements for route efficiency, enhancing overall service reliability for students and families.
- Led initiatives to address safety concerns, resulting in enhanced awareness among students and improved driving practices.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, California and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained California driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Communicated information to parents to promote good communication and transparency.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Fostered positive and respectful environment on bus, setting clear behavior expectations for students.
- Encouraged culture of respect and cooperation among students, leading to more harmonious travel experience.
- Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
Education
High School Diploma -
John F Kennedy
Granada Hills, CA05-1986
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Languages
Spanish
Native or Bilingual
Interests
- I enjoy cooking for friends and family gatherings
- Baking
- Music
- Animal Care
Timeline
Operations Manager
Student Transportation of America, STA
05.2016 - Current
Deli Clerk
Vons Grocery Store
01.2014 - 01.2015
Dispatch Manager
Forsyth Transportation
06.2009 - 05.2011
School Bus Driver
Student Transportation of America, STA
01.1998 - 06.2009
High School Diploma -
John F Kennedy