Xiomara Blanco Torres
Sabana Grande,PR
Summary
Organized individual experienced in a clinical setting providing direct patient care and administrative support. Adept in EMR/EHR with comprehensive knowledge of medical terminology, ICD-10 coding and HIPAA regulations. Proven track record of working collaboratively with physicians, nurses and other healthcare staff to ensure efficient and effective delivery of healthcare services.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Advent Health Kissimmee
2400 N Orange Blossom Trail
09.2023 - 12.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Urology Surgery Scheduler
Advanced Urology Group
Mayagüez PR
08.2018 - 06.2023
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information and answer questions.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Collaborated closely with physicians, nurses and other healthcare personnel to coordinate care for patients.
- Assessed vital signs such as blood pressure, temperature, respiration rate and pulse to ensure patient safety.
- Scheduled patient appointments in respective doctors' surgery calendars and followed up.
Dental Receptionist and Insurance Biller
Dra. Nicole Quintana
Isabela, PR
01.2018 - 08.2018
- Demonstrated excellent customer service skills by greeting patients in a friendly manner and responding promptly to inquiries.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Processed incoming payments from patients and insurance companies quickly and accurately.
- Generated invoices for outstanding balances owed by patients after payment from the insurer was received.
- Prepared monthly reports on accounts receivable status for review by supervisor.
- Reviewed EOBs statements provided by insurance carriers ensuring accuracy of reimbursement amounts paid out.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Monitored inventory levels of office supplies on a weekly basis.
- Diligently managed patient records and dental insurance claims, ensuring accuracy and timeliness of all submissions.
Education
Associate of Science - Medical Secretary And Insurance Biller
Universidad Del Este
Cabo Rojo, PR06.2017
High School Diploma -
Leonides Morales Rodriguez
Lajas, PR05.2010
Skills
- Medical Billing
- Medical Transcription
- Clinical Support
- Data Entry
- Customer Service
- Time Management
- Organizational Skills
- EMR / EHR
- Medical Terminology
- Records Management
- HIPAA Compliance
- Pre-Hospital Care
- Appointment Scheduling
- Outpatient Care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Advent Health Kissimmee
09.2023 - 12.2023
Urology Surgery Scheduler
Advanced Urology Group
08.2018 - 06.2023
Dental Receptionist and Insurance Biller
Dra. Nicole Quintana
01.2018 - 08.2018
Associate of Science - Medical Secretary And Insurance Biller
Universidad Del Este
High School Diploma -
Leonides Morales Rodriguez