Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xiomara Carballo

The Bronx

Summary

Dynamic Fraud Analyst with AT&T Wireless, recognized for exceptional pattern detection and fraud prevention skills. Achieved consistent performance targets through meticulous investigations and effective communication, enhancing customer trust. Proven ability to prioritize tasks and build relationships, driving successful outcomes in high-pressure environments. Committed to continuous improvement and problem-solving excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

19
19
years of professional experience

Work History

Fraud Analyst

AT&T Wireless
04.2023 - Current


  • Conducted thorough investigations of suspicious transactions, ensuring compliance with company policies.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
  • Conducted thorough investigations into suspicious account activity, leading to identification and mitigation of potential fraud.
  • Increased customer trust and confidence by effectively communicating fraud investigation outcomes.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Reviewed and monitored account activity, identifying anomalies and escalating issues as necessary.

Retail Store Manager

T-Mobile
08.2006 - 10.2018
  • Directed daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing overall performance.
  • Managed inventory levels, implementing efficient stock management practices to reduce loss.
  • Oversaw visual merchandising standards, creating appealing displays that attracted customer attention and increased foot traffic.
  • Resolved customer complaints promptly, improving satisfaction ratings and fostering positive relationships with clientele.
  • Conducted regular staff evaluations, providing constructive feedback to support professional development and growth initiatives.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

No Degree - Liberal Arts

Borough of Manhattan Community College
New York, NY

Skills

  • Fraud prevention
  • Fraud detection
  • Verbal and written communication
  • Pattern detection
  • Investigative techniques
  • Multitasking
  • Task prioritization
  • Investigation documentation
  • Relationship building
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Decision-making
  • Self motivation

Timeline

Fraud Analyst

AT&T Wireless
04.2023 - Current

Retail Store Manager

T-Mobile
08.2006 - 10.2018

No Degree - Liberal Arts

Borough of Manhattan Community College

Similar Profiles

CREATE PROFILE