Xiomara Cruz
Lawrenceville ,GA
Summary
Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Eager
always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Buford Smile Dental Care
Buford, GA
12.2022 - 08.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
Childcare Volunteer
Churchteams
Norcross, GA
01.2021 - 07.2023
- Supervised children of various ages on playground and field trips.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Sparked imagination by helping children discover new things each day.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Read stories, sang songs and facilitated creative play.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Assisted in potty training and toilet hygiene.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Responded to inquiries from parents and guardians.
Babysitter
Babysitters
Lawrenceville, GA
06.2021 - 09.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Planned fun outings and educational activities to keep children entertained.
- Guided school homework and read bedtime stories to support development.
- Administered medications, following strict instructions from parents and medical labels.
- Monitored children's play activities to verify safety.
- Engaged with children on individual basis to build positive relationships.
- Encouraged children to be understanding and patient with others.
- Taught children basic life skills, manners and personal hygiene.
- Helped children complete homework assignments and school projects.
Personal Childcare Provider
Childcare
Dacula, GA
05.2021 - 08.2021
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
- Assisted with light housekeeping duties as well as running errands.
- Helped children complete homework assignments and school projects.
- Provided developmentally appropriate activities for children.
- Promoted language development skills through reading and storytelling.
- Transported children to and from activities using personal or family vehicle.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Coordinated playdates and outings to meet children's physical and social needs.
- Identified warning signs of emotional and developmental problems in children.
- Regularly traveled with family to help with vacation activities and childcare.
Education
High School Diploma -
Discovery High School
Lawrenceville, GA05.2021
Skills
- Data Entry Software
- Excellent Multitasking Capabilities
- High-Volume Environments
- Patient Documentation
- Invoice Generation
- Prescription Refills
- Insurance Authorizations
- Appointment Scheduling
- Child Monitoring
- Coordination and Teamwork
- Microsoft Office
- Teaching Empathy
- Parent Interaction
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Buford Smile Dental Care
12.2022 - 08.2023
Babysitter
Babysitters
06.2021 - 09.2022
Personal Childcare Provider
Childcare
05.2021 - 08.2021
Childcare Volunteer
Churchteams
01.2021 - 07.2023
High School Diploma -
Discovery High School
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