Xiomara De Anda
Mercedes,TX
Summary
Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating memorable experiences for players. Skilled in anticipating player needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Cashier/ Sales Associate
Aeropstale
04.2021 - 05.2021
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
Server
The Blue Onion
05.2021 - 01.2024
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Event Ambassador
Topgolf
11.2022 - Current
- Enhanced attendee experience by assisting with event setup and teardown procedures.
- Improved overall event satisfaction by providing excellent customer service and addressing inquiries promptly.
- Collaborated with event organizers to ensure a smooth and successful event execution.
- Developed strong relationships with the POCs by engaging in meaningful conversations and providing personalized assistance when needed.
ACE Trainer
Topgolf
11.2022 - Current
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Coached playmakers on best practices, providing constructive feedback to support their professional growth.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Bayhost
Topgolf
11.2022 - Current
- Enhanced player satisfaction by providing exceptional customer service and promptly addressing their needs.
- Maintained a clean and welcoming environment for players, ensuring an enjoyable experience during their visit.
- Collaborated with playmakers to maintain efficient operations and seamless transitions between shifts.
- Contributed to increased revenue through upselling techniques and promoting special offers or events to guests.
- Served as a point of contact for players inquiries or concerns, providing prompt solutions that reflected positively on the establishment''s reputation.
- Supported other playmakers during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
- Upheld an atmosphere of professionalism and positivity among playmakers, contributing to a cohesive work environment that fostered exceptional guest service.
Education
High School Diploma -
Weslaco High School
Weslaco Skills
- Organizational skills
- Social media proficiency
- Goal-oriented focus
- Conflict resolution techniques
- Creative thinking
- Time Management
- Responsible/ Reliable
- Detail Orientated
- Customer service excellence
Timeline
Event Ambassador
Topgolf
11.2022 - Current
ACE Trainer
Topgolf
11.2022 - Current
Bayhost
Topgolf
11.2022 - Current
Server
The Blue Onion
05.2021 - 01.2024
Cashier/ Sales Associate
Aeropstale
04.2021 - 05.2021
High School Diploma -
Weslaco High School
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