XIOMARA FIGUEROA
Wilmington,Delaware
Summary
Highly detail-oriented and organized self-starter successful at working well independently to get the job done to the satisfaction of the client.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Trinity Home Health
02.2022 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Member Service Representative
YMCA of Delaware
03.2018 - 01.2022
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all .
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding member service experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Housekeeper
The Cleaning Company of South Tampa
09.2015 - 01.2018
- Removed waste paper and other trash from the premises to the designated area
- Polished glass surfaces and windows
- Carried linens, towels, toilet items and cleaning supplies using wheeled carts for maximum efficiency
- Transported cleaning products and equipment to and from the utility rooms
- Swept and washed all hard surface floors
- Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Spot cleaned walls, carpets and light fixtures
- Adhered to a professional house cleaning checklist
Front Desk Receptionist
La Quinta Resort & Club
02.2015 - 10.2016
- Verified accuracy of financial data by checking payment cards against identification
- Carefully wrote down all phone messages and relayed to appropriate personnel within minutes of each call
- Arranged accommodations and travel plans for visitors and presented updated itineraries
- Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers
- Received packages and mail at the front desk and dispersed to correct employees
- Prepared weekly employee work schedules for team members so all shifts received adequate coverage
Cashier/Customer Service Representative
Marshalls
10.2012 - 12.2013
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Maintained optimal safety protections for customers and team members by addressing spills and biological concerns with speed and efficiency
- Checked prices for customers and processed items sold by scanning barcodes
- Counted cash in the register drawer to balance the register at the beginning and end of shift
- Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers
- Wrapped and bagged items sold to customers to protect from damage and allow for easy carry-out
Manager
Primo's Hoagies
01.2011 - 01.2012
- Conducted ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency
- Identified and communicated customer needs to supply chain capacity and quality teams
- Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members
- Met with each associate to establish realistic sales goals for the month
- Maintained store equipment, including computers, printers and fax machines
Education
High School - General
Kennett High School
Kennett Square, PA01.1997
Skills
- Service-oriented
- Cleaning techniques
- Takes direction well
- Confidentiality
- Problem solving
- Customer service
- Strong interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Home Health Aide
Trinity Home Health
02.2022 - Current
Member Service Representative
YMCA of Delaware
03.2018 - 01.2022
Housekeeper
The Cleaning Company of South Tampa
09.2015 - 01.2018
Front Desk Receptionist
La Quinta Resort & Club
02.2015 - 10.2016
Cashier/Customer Service Representative
Marshalls
10.2012 - 12.2013
Manager
Primo's Hoagies
01.2011 - 01.2012
High School - General
Kennett High School
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