Xiomara Heredia
Pharr,TX
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to fostering and nurturing professional relationships to drive profitability and achieve business objectives. Astute call center professional with exceptional communication skills, adept at conveying information and addressing customer concerns. Possesses excellent organizational abilities and a talent for overcoming customer objections. Self-motivated and a collaborative team player, consistently contributing to team success.
Overview
5
5
years of professional experience
Work History
Medical Office Specialist
DHR Urology
Edinburg, TX
11.2022 - 08.2023
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Schedule Appointments For Patients
Sales Representative
Metro By T-Mobile
Pharr, Texas
10.2022 - 08.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Set up calendar with customer birthdays and other special events for personal touch.
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Developed and delivered engaging sales presentations to convey product benefits
Customer Service Representative
Senture
McAllen, TX
04.2021 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
TTEC
McAllen, TX
10.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Metro by Tmobile
Pharr, TX
06.2018 - 09.2020
- Interviewed experts such as government leaders, scientists and change-makers.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
Certificate - EMT
Rio Grande Valley College
02.2019
High School Diploma -
Psja Southwest Early College High School
05.2018
Skills
- Courteous with Strong Service Mindset
- Interpretation and Translation Services
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Call Documentation
- Issue and Complaint Resolution
- Cash Register Operations
- Answering Customer Questions
- Google Drive
- Reading Comprehension
- Microsoft Office
Timeline
Medical Office Specialist
DHR Urology
11.2022 - 08.2023
Sales Representative
Metro By T-Mobile
10.2022 - 08.2023
Customer Service Representative
Senture
04.2021 - 09.2021
Customer Service Representative
TTEC
10.2020 - 02.2021
Metro by Tmobile
06.2018 - 09.2020
Certificate - EMT
Rio Grande Valley College
High School Diploma -
Psja Southwest Early College High School
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