Summary
Overview
Work History
Education
Skills
Accomplishments
LEADERSHIP
Refrences
Timeline
Generic

XIOMARA LAGRONE

Wichita

Summary

To identify and resolve customer concerns, ensuring their satisfaction, and exceeding expectations. Develop in-depth product knowledge, and provide accurate information to customers. Energetic Crew Member known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Crew Member

McDonalds
08.2024 - 06.2025
  • Delivering exceptional customer service while preparing food, maintaining cleanliness, and operating the cash register.
  • DUTIES:
  • Customer Service: greeting customers, taking orders, processing payments.
  • Food Preparation: prepare menu items, ensure food safety.
  • Cleanliness and hygiene: maintain a clean and sanitary environment.
  • Cash Handling: operating the cash register, handling transactions.
  • Inventory Management: assist with stocking and rotating inventory.
  • Teamwork: collaborate with other crew members and managers.

Crew Member

Chipotle Mexican Grill
09.2023 - 08.2024
  • Responsible for preparing and serving food, providing excellent customer service, and maintaining a clean and organized work environment.
  • DUTIES:
  • Food preparation: Crew members prepare real food.
  • Customer service interacts daily with customers, taking orders.
  • Cleanliness and hygiene: maintaining a clean workspace is crucial.
  • Station work crew members learn and work at various stations.
  • Teamwork: collaborate with their team members to ensure efficiency.
  • Serve customers food in a timely manner.

Server

Dave & Buster's
10.2022 - 05.2023
  • Provide excellent customer service by taking food and drink orders, delivering them promptly, and ensuring guest satisfaction.
  • DUTIES:
  • Food and Beverage Service: deliver food and drinks.
  • Customer Service: greet guests, take orders, and provide recommendations.
  • Sanitation and Safety: Adhere to company sanitation and safety procedures.
  • Order Management: enter orders into the point-of-sale system.
  • Teamwork: assisting other servers and team members as needed.

Team Lead

Wichita Sports Forum
Wichita
01.2022 - 04.2022
  • Provide friendly, responsive service, and create an exceptional customer experience. Providing service to all ages, and promoting sales for the business,
  • DUTIES:
  • Customer Service: provide exceptional customer service.
  • Cash register: accurately handle transactions.
  • Facility cleanliness: maintain cleanliness and ensure facilities are free of debris and clutter.
  • Food preparation according to established recipes and portion sizes.
  • Leadership: Lead the team members to ensure a smooth workflow.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Monitor day-to-day operations and staff.
  • Coordination of special parties and events for customers.

Server

Cheddars Stratch Kitchen
Overland Park
01.2020 - 02.2022
  • Stayed informed about daily specials, new menu items, promotions.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked food before serving it to customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Trained new employees to perform duties.

Education

High School Diploma - General Studies

Campus High Haysville

Skills

  • Problem solving
  • Teamwork
  • Adaptability
  • Time management
  • Food preparation
  • Customer service
  • Cash handling
  • Point-of-sale operation
  • Sanitation practices
  • Leadership qualities
  • Menu memorization
  • Food running
  • Store opening and closing
  • Safe food handling
  • Facility cleanliness
  • Multitasking and organization

Accomplishments

  • Employee of Month at Wichita Sports Forum
  • Best Customer Service at Wichita Sports Forum

LEADERSHIP

  • Exceptional problem-solving
  • Employee motivation & conflict resolution

Refrences

Nalayshia Williams 

(316) 303-7324

Previous Boss

6 Years Known

Timeline

Crew Member

McDonalds
08.2024 - 06.2025

Crew Member

Chipotle Mexican Grill
09.2023 - 08.2024

Server

Dave & Buster's
10.2022 - 05.2023

Team Lead

Wichita Sports Forum
01.2022 - 04.2022

Server

Cheddars Stratch Kitchen
01.2020 - 02.2022

High School Diploma - General Studies

Campus High Haysville

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