Xiomara Montero
Miami
Summary
Experienced Housekeeping Manager with a strong background in hotel operations, team leadership, and quality assurance. Adept at overseeing housekeeping teams, implementing efficiency improvements, and ensuring compliance with health and safety regulations. Proven ability to enhance guest satisfaction by maintaining high cleanliness standards and optimizing workflow. Fluent in English and Spanish.
Overview
5
5
years of professional experience
Work History
Assistant Director of Housekeeping
Royal Palm South Beach Miami, a Tribute Portfolio Resort
02.2024 - Current
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
Housekeeping Manager
Residence Inn by Marriott
08.2023 - 02.2024
- Managed a team of housekeeping supervisors and staff, ensuring adherence to hotel cleanliness standards
- Developed and implemented cleaning procedures to enhance efficiency and guest satisfaction
- Conducted staff training programs to maintain high service levels and compliance with safety protocols
- Oversaw inventory management, ordering supplies while maintaining cost efficiency
Guest Services & Housekeeping Manager
Maras Home Hotel Boutique
01.2020 - 03.2023
- Supervised both guest services and housekeeping operations, ensuring seamless coordination
- Implemented new housekeeping protocols, reducing room turnover time and increasing efficiency
- Conducted inspections to maintain quality assurance and guest satisfaction
- Managed scheduling, budgeting, and staff performance evaluations
Education
Marketing And Public Accounting Degree -
Universidad De Palermo
Argentina Cultural Management -
Universidad De La Habana,
CubaCertified in Housekeeping Supervisor -
Instituto Nacional Del Turismo
CubaSkills
Housekeeping Operations Management
Team Leadership & Staff Training
Guest Service & Satisfaction
Health & Safety Compliance
Budgeting & Inventory Control
Process Improvement & Workflow Optimization
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Timeline
Assistant Director of Housekeeping
Royal Palm South Beach Miami, a Tribute Portfolio Resort
02.2024 - Current
Housekeeping Manager
Residence Inn by Marriott
08.2023 - 02.2024
Guest Services & Housekeeping Manager
Maras Home Hotel Boutique
01.2020 - 03.2023
Marketing And Public Accounting Degree -
Universidad De Palermo
Cultural Management -
Universidad De La Habana,
Certified in Housekeeping Supervisor -
Instituto Nacional Del Turismo
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