Xiomara Nieves Diaz
Atlantic City,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
EVS Supervisor
Borgata Casino & Hotel
Atlantic City, NJ
08.2022 - Current
- Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
- Conducted regular inspections of work areas to ensure quality standards were met.
- Maintained accurate records of employee attendance, payroll information.
- Responded promptly to emergency situations requiring immediate attention.
- Supervised EVS personnel in the performance of daily cleaning tasks and procedures.
- Communicated regularly with other departments regarding scheduling needs or special requests.
- Implemented corrective action plans where appropriate for employees who fail to meet expectations.
- Assessed employee performance through observation, discussion and review of metrics.
- Resolved conflicts among staff members in a professional manner.
- Developed and maintained a positive working environment for all staff members.
- Provided direction, training, coaching, and guidance to EVS personnel on job duties and responsibilities.
- Conducted weekly meetings with EVS staff to discuss departmental goals, objectives, policies, procedures and changes as needed.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Security Officer
Allied Universal Security Services
Atlantic City, NJ
07.2021 - 08.2023
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Performed first aid and CPR when necessary during emergency situations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Operated communication systems between officers stationed throughout the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Security Officer
Harrahs Casino And Resort
Atlantic City, NJ
08.2020 - 08.2022
- Responded to alarms and conducted investigations as required.
- Assisted with crowd control during large events held at the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Guarded restricted areas to prevent unauthorized entry.
- Reported safety hazards for remediation response.
- Documented security-related situations and submitted in-depth reports to superiors.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Security
GMCS
Atlantic City, NJ
07.2020 - 07.2022
- Reviewed daily reports from other security personnel to ensure that all security protocols were being followed properly.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Implemented security protocols at various levels such as database level authentication and authorization, row and column level security.
- Managed patching process by applying security patches on time to ensure system security.
- Monitored security cameras regularly during shifts.
- Provided training to security guards on use of security systems such as fire alarms, access control systems.
- Communicated security policies to staff members and performed security training.
- Supervised security officers at special events.
Pastry Cook 2
Hard Rock Casino
Atlantic City, NJ
08.2019 - 03.2020
- Organized baking supplies including flour, sugar, spices and flavorings into designated storage areas.
- Decorated cakes with icing according to customer specifications.
- Weighed out portions of ingredients to prepare batters or doughs for various baked goods.
- Baked a variety of desserts such as cookies, tarts, muffins and scones from scratch.
- Received orders from customers over the phone or via email and accurately filled them within specified time frames.
- Operated ovens, mixers, grinders and other kitchen equipment as needed.
- Assisted in developing new recipes and improving existing ones while ensuring consistency in product quality.
- Checked temperatures of ovens regularly to ensure proper baking conditions.
- Followed strict food safety guidelines when preparing ingredients for pastries.
- Followed recipes to create cake, cookies and products.
- Baked gluten-free and goods with ingredient limitations to meet dietary restrictions.
- Tempered chocolate to fabricate shiny, durable and delicious candies and toppings.
- Assisted with plating and serving desserts.
- Rotated and organized stock in refrigerator and freezer to minimize waste.
- Maintained kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.
- Offered exceptional customer service, handling special dessert requests and dietary restrictions.
Stewarding Lead
Hard Rock Casino
Atlantic, NJ
07.2018 - 08.2019
- Performed frequent inspections on kitchen equipment such as ovens, stoves, grills, assessing their condition and making necessary repairs when required.
- Responded quickly in emergency situations involving spills or other potential hazards in order to minimize risks associated with them.
- Assisted management team in developing creative ideas for special promotions designed around specific occasions such as holidays or sporting events.
- Implemented standard operating procedures for all stewarding functions within the establishment.
- Provided training for new stewarding employees on proper sanitation procedures, use of chemicals and safe operation of machinery.
- Monitored daily operations to ensure that all work is completed in a timely manner according to established standards.
- Enforced strict compliance with hygiene regulations among all personnel working in the kitchen area.
- Supervised and coordinated the activities of stewards in all food and beverage outlets, ensuring quality service standards were met.
- Scheduled shifts for staff members based on weekly business demands.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Prep Cook
Borgata Casino & Hotel
Atlantic City, NJ
07.2016 - 08.2018
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Seasoned cooked dishes properly before serving them.
- Followed recipes to prepare meals according to customer specifications.
- Communicated effectively with fellow staff members regarding meal preparations.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Maintained records of daily food usage in accordance with health regulations.
- Checked freshness of food and ingredients prior to use.
- Trained new employees on proper techniques of preparing meals safely.
- Discarded spoiled food items immediately following established procedures.
- Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Completed special orders according to customer dietary needs.
- Helped train and develop new talent.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
Cashier
ShopRite
Absecon, NJ
02.2015 - 08.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Bakery Clerk
ShopRite
Absecon, NJ
12.2006 - 08.2015
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Operated cash register to process customer orders accurately and efficiently.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-2006
Skills
- Effective Communication
- Team Coordination
- Relationship Building
- Professional Demeanor
- Problem-solving aptitude
- Corrective Action Implementation
- Standards Compliance
- Procedure Implementation
- Complaints Handling
- Employee Work Scheduling
- Equipment Maintenance
- Performance Assessment
- Staff Training and Development
- Customer service-focused
- Customer Service
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
EVS Supervisor
Borgata Casino & Hotel
08.2022 - Current
Security Officer
Allied Universal Security Services
07.2021 - 08.2023
Security Officer
Harrahs Casino And Resort
08.2020 - 08.2022
Security
GMCS
07.2020 - 07.2022
Pastry Cook 2
Hard Rock Casino
08.2019 - 03.2020
Stewarding Lead
Hard Rock Casino
07.2018 - 08.2019
Prep Cook
Borgata Casino & Hotel
07.2016 - 08.2018
Cashier
ShopRite
02.2015 - 08.2015
Bakery Clerk
ShopRite
12.2006 - 08.2015
High School Diploma -
Perth Amboy High School
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