XIOMARA PEREZ
Miami,FL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unit Clerk
Larkin Community Hospital
Miami, FL
08.2023 - Current
- Prepared charts for outpatient and inpatient services.
- Supported patients with timely and knowledgeable response to diverse requests.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Requested or communicated patient information, exercising hospital privacy policies.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Interviewed patients to complete case histories and intake forms.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Scanned documents into computer databases for storage purposes.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Performed data entry into an electronic health record system.
- Compiled daily reports from various departments within the hospital.
- Organized and maintained filing systems for patient records.
- Maintained confidentiality of all patient information.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
Travel Agent
Cubatur Travel Agency
Camaguey, Cuba
12.2016 - 02.2023
- Provided clients with brochures, guides and maps to assist with trip preparation.
- Created travel itineraries and made adjustments to meet client specifications.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Collected payment for transportation and accommodations from customers.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Researched availability of airfare and hotel rooms using reservation systems.
- Booked transportation and hotel reservations using computer or telephone.
- Maintained relationships with travel partners and vendors.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Manager
Islazul Hotels
Camaguey, Cuba
09.2014 - 12.2016
- Identified and developed new markets for products or services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Education
Bachelor of Arts -
University of Camaguey
Camaguey, Cuba08-2014
Skills
- Correspondence Writing
- Medical Forms
- Reception Management
- Unit Administrative Support
- Chart Updating
- Arranging Discharges
- Electronic Charting
- Documentation Skills
- Data Entry
- Medical Records Verification
- Medical Charting
- Database Administration
- Office Reception
- Data Management
- Customer Service
- Time Management
- CPR Certified
- Appointment Scheduling
- Computer Operations Management
- Multitasking and Organization
- Word Processing
- Verbal and Written Communication
- Interpersonal Skills
Certification
2014
Bachelor Degree in Foreign Languages and Communication.
2015
Diploma Courses in Marketing*Public Relations*Administration*Tour Operation and Sales.
2023
BLS PROVIDER/ AMERICAN HEART ASSOCIATION BASIC LIFE SUPPORT (CPR AND AED)
Timeline
Unit Clerk
Larkin Community Hospital
08.2023 - Current
Travel Agent
Cubatur Travel Agency
12.2016 - 02.2023
Sales Manager
Islazul Hotels
09.2014 - 12.2016
Bachelor of Arts -
University of Camaguey
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