Xiomara Perez-Santiago
Saint Augustine,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Kennel Technician
Forever Vets Paradise Resort
04.2023 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Retail Sales Associate
Vans
10.2021 - 05.2023
- Answered questions about current promotions and resolved issues according to store policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Initiated friendly conversations with customers to determine the level of assistance required and use product knowledge to suggest items to match client needs.
- Greeted customers to determine wants or needs.
- Followed company policies, rules, and procedures to promote company goals and maintain safety.
Retail Sales Associate
Puma
11.2022 - 12.2022
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered questions about current promotions and resolved issues according to store policies.
- Organized store by returning merchandise to proper areas and restocking displays.
- Initiated friendly conversations with customers to determine the level of assistance required.
- Greeted customers to determine wants or needs.
Sales Associate
Puma
12.2021 - 04.2022
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered questions about current promotions and resolved issues according to store policies.
- Organized store by returning merchandise to proper areas and restocking displays.
- Initiated friendly conversations with customers to determine the level of assistance required.
- Greeted customers to determine wants or needs.
Administrative Coordinator
Saint Johns County
07.2021 - 10.2021
- Answered phone calls, provided information, and connected callers to appropriate personnel.
- Gathered, entered, and updated data to maintain departmental records and databases.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Developed a successful filing system to increase the ability to retain and recover documents, reports, and records.
- Prepared agendas and took notes at meetings to archive proceedings.
- Made copies, sent faxes, and handled all incoming and outgoing correspondence.
Keyholder, Customer Service
T-Mobile/GP Mobile, Wireless retail
05.2021 - 08.2021
- Initiated service consultations by asking customers open-ended questions to learn about personal preferences and needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained store and maintained appearance.
- Handled opening and closing duties to keep the store organized, well-stocked, and running smoothly.
- Calculated bill totals and tax amounts.
- Operated cash register.
- Counted cash, and made change to keep an organized and balanced cash register drawer.
Assistant Lead
Petsmart, Keys
09.2020 - 12.2020
- Operated register, handled cash, and processed credit card transactions.
- Maintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Cultivated client loyalty through consistent quality, productivity, exemplary service, and proactive management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Helped with purchases and signed customers up for the rewards program.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
Student Intern
City of New Haven, Livable City Initiative
01.2019 - 12.2020
- Maintained functioning office equipment by troubleshooting issues and completing basic repairs.
- Classified information into chronological, alphabetical, or numerical order.
- Retrieved requested files and delivered to appropriate personnel.
- Worked well in a team environment as well as independently.
Petcare Associate
PetSmart
08.2020 - 09.2020
- Monitored pets for signs of distress, injury and illness and coordinated caring responses.
- Kept facility areas clean, neat, and sanitized for optimal animal health and well-being.
- Administered medication and treatment as prescribed by veterinarians to optimize animal health.
- Communicated positively with clients to understand and meet pets' unique needs.
- Cleaned and disinfected enclosures per Petsmart policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
Education
Graphic Design
Gateway Community College
New Haven, CTHigh School Diploma -
New Haven Academy
New Haven, CT06.2019
Skills
- Customer Service
- Stocking and Receiving
- POS System Operation
- Store Opening and Closing
- Microsoft Office
- Verbal and Written Communication
- Data Entry
- Office Management
- Supply Unloading and Storage
- Dietary Needs
- Feeding and Watering
- Program Promotion
Languages
Spanish
Native or Bilingual
Timeline
Kennel Technician
Forever Vets Paradise Resort
04.2023 - Current
Retail Sales Associate
Puma
11.2022 - 12.2022
Sales Associate
Puma
12.2021 - 04.2022
Retail Sales Associate
Vans
10.2021 - 05.2023
Administrative Coordinator
Saint Johns County
07.2021 - 10.2021
Keyholder, Customer Service
T-Mobile/GP Mobile, Wireless retail
05.2021 - 08.2021
Assistant Lead
Petsmart, Keys
09.2020 - 12.2020
Petcare Associate
PetSmart
08.2020 - 09.2020
Student Intern
City of New Haven, Livable City Initiative
01.2019 - 12.2020
Graphic Design
Gateway Community College
High School Diploma -
New Haven Academy
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