Xiomara Rivera
Far Rockaway,NY
Summary
Dedicated and compassionate professional with over 5 years of experience in customer service. Demonstrated leadership skills through 2 years of experience in a supervisory role. Known for being driven, attentive to customer needs, and fostering positive relationships. Proven ability to lead teams effectively while maintaining a focus on delivering exceptional service. Passionate about making a difference in the customer experience and achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Home Health Aid
Ezliving
2748 Ocean Avenue, NY
12.2022 - Current
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Manager
Champion Logistics Inc
Queens , NY
08.2022 - 06.2024
- Directed dispatching, routing, and tracking of 35-40 fleet vehicles.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
Home Health Aide
Vivid care
1502 Kings Highway, NY
08.2018 - 12.2022
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
Delivery Associate
City Wide Logistics
Staten Island, NY
10.2021 - 08.2022
- Loaded delivery truck with company products according to the daily route plan.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Followed all applicable traffic laws and regulations while driving company vehicle.
- Provided friendly customer service when interacting with clients during deliveries.
- Assisted with unloading product from truck as needed upon delivery to customer's location.
- Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
- Delivered packages safely and timely to designated addresses within assigned territory.
Education
English
Metropolitan Diploma Plus High School
Brooklyn, NYSkills
- Care Plan Management
- Behavioral Management
- Documentation
- Data Entry
- File Management
- Scheduling
- Technical Support
- Administrative Support
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Home Health Aid
Ezliving
12.2022 - Current
Manager
Champion Logistics Inc
08.2022 - 06.2024
Delivery Associate
City Wide Logistics
10.2021 - 08.2022
Home Health Aide
Vivid care
08.2018 - 12.2022
English
Metropolitan Diploma Plus High School
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