Xiomara Rodriguez
Philadelphia,PA
Summary
Proven administrative professional with a track record of enhancing office efficiency and improving customer relations at companies like PPPWU. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
PPPWU
11.2009 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to members inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bank Teller
Wachovia Bank
12.2005 - 11.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
Medstar Surgical & Breathing Equipment
04.2003 - 08.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Security Officer
Yankee Stadium
04.2001 - 04.2003
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
No Degree - Bilingual Banking Program
Congreso De Latinos Unidos
Philadelphia, PA12.2005
No Degree - Computer Program
Workforce Development Institute
The Bronx, NY06.2002
High School Diploma -
Bronx Regional High School
The Bronx, NY06.2001
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Microsoft Word
Microsoft Excel
Customer and client relations
Filing
Clerical Support
Database entry
Timeline
Administrative Assistant
PPPWU
11.2009 - Current
Bank Teller
Wachovia Bank
12.2005 - 11.2009
Customer Service Representative
Medstar Surgical & Breathing Equipment
04.2003 - 08.2005
Security Officer
Yankee Stadium
04.2001 - 04.2003
No Degree - Bilingual Banking Program
Congreso De Latinos Unidos
No Degree - Computer Program
Workforce Development Institute
High School Diploma -
Bronx Regional High School
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