XIOMARA TIRADO ACOSTA
Fort Lauderdale,United States
Summary
Coordinator with extensive experience in project management and team leadership. Proven ability to streamline operations and enhance productivity through effective cross-functional collaboration. Demonstrated success in managing multiple projects simultaneously while consistently meeting deadlines. Committed to embracing challenges and driving organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Field Service Operations & Resoures Coordinator
Wartsila North Amercia
Fort Lauderdale, FL
07.2020 - Current
- Optimized daily operations through effective task scheduling and duty assignments.
- Monitored project progress, providing timely updates to stakeholders.
- Facilitated interdepartmental communication, resolving issues efficiently.
- Created and maintained accurate departmental records, including budgets and timelines.
- Coordinated departmental efforts to ensure projects completed on time and within budget.
- Managed procurement of spare parts to meet project requirements.
- Maintained event calendars and deadlines to enhance organizational efficiency.
- Ensured compliance with company policies in project management procedures.
Customer Support Specialist
Wärtsilä North America Inc.
Fort Lauderdale, United States
11.2018 - 06.2020
- Handled customer inquiries through multiple channels: online services, email, phone, chat, and walk-ins.
- Registered all inquiries as tickets to ensure systematic tracking.
- Validated customer identities and identified specific support needs.
- Responded to all inquiries promptly, ensuring quality engagement from relevant organizations.
- Updated customers daily on the status of their inquiries to maintain transparency.
- Created new CRM content based on customer discussions to enhance interaction quality.
- Identified and communicated potential sales leads to internal stakeholders effectively.
- Maintained customer-related master data in Salesforce, fostering long-term stakeholder relationships.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Contract Coordinator, Contract Management
Wärtsilä North America Inc.
Fort Lauderdale, United States
08.2017 - 11.2018
- Ensured timely and accurate responses to contractual customer requisitions, purchases, and service requests.
- Coordinated tools, spare parts, workshop services, and weld service resources for maintenance activities.
- Maintained logistics coordination with customers regarding tools, parts, cabins, permits, travel, and dry-docks.
- Assisted customers in scheduling overhauls and selecting workshop locations.
- Reviewed and approved costs for proposals and service orders to ensure budget compliance.
- Prepared invoices reflecting coordinated activities to streamline billing processes.
- Collaborated with contract teams, sales support, and technical experts to develop effective solutions.
- Updated contract manager on critical items while maintaining accurate records of contractual obligations.
- Stayed abreast of relevant industry rules and regulations to keep organization compliant.
Parts Order Coordinator | Team Lead | Caribbean Supervisor
Wärtsilä Caribbean Inc.
Carolina, Puerto Rico
04.2006 - 07.2017
- Secured quality and timely management of quotations, orders, and claims processing.
- Achieved sales processing KPIs and PPIs below established targets.
- Coached team members during daily operations to maintain motivation and accountability.
- Developed quarterly action plans using strategic reporting tools to track monthly sales trends.
- Enhanced customer satisfaction by improving Parts Order Coordination Team's accessibility and communication.
- Conducted development discussions for team members focusing on individual and team performance.
- Participated in Internal Auditor's Team to drive continuous improvement across departments.
- Oversaw project timelines while communicating progress and status updates to stakeholders.
- Prepared documents required by customs authorities for international shipments.
- Maintained communication with clients throughout the entire ordering process.
- Collaborated with sales team members to ensure customer satisfaction with each purchase.
- Developed strategies to reduce costs associated with order fulfillment processes.
- Maintained up-to-date records of all orders, including tracking numbers and delivery dates.
- Communicated shipping updates and estimated timeframes for delivery to customers.
Marketing & Sales Representative
North Sight Communications, Inc.
Toa Baja, Puerto Rico
08.2003 - 04.2006
- Developed and implemented marketing plans and special events to drive engagement.
- Resolved customer complaints efficiently, prioritizing customer needs and satisfaction.
- Estimated, planned, and executed sales strategies tailored to market segments.
- Ensured positive customer experiences through effective service delivery.
- Handled customer disputes professionally, promoting a pleasant resolution environment.
- Identified sales opportunities and increased customer retention rates through targeted strategies.
Education
BA - Marketing
University of Phoenix
Guaynabo, Puerto Rico01.2008
Skills
- Team collaboration
- Customer service excellence
- Management information systems
- Leadership skills
- Verbal and written communication
- Relationship building
- Interpersonal communication
- Data analysis
- Process improvement
- Problem solving
- CRM software proficiency
- Attention to detail
Hobbies and Interests
- Cooking
- Gardening
- Reading
- Volunteer Work
Sponsored Education
- Time Management (Franklin Covey Seminar)
- Intermediate MS Office Excel
- Internal Auditor ISO 9001:2008
- Management Focus
- Essentials of Leadership
- Operational Excellence Performance (OPE)
- Agile Performance
- Zero Mindset Champion
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Time Management (Franklin Covey Seminar)
- Management Focus of an Essentials of Leadership
- Operational excellence (OPE)
- Wartsila's Continous Improvement & Transformation
- Agile Performance
- Zero Mindset Champion
References
References available upon request.
Timeline
Field Service Operations & Resoures Coordinator
Wartsila North Amercia
07.2020 - Current
Customer Support Specialist
Wärtsilä North America Inc.
11.2018 - 06.2020
Contract Coordinator, Contract Management
Wärtsilä North America Inc.
08.2017 - 11.2018
Parts Order Coordinator | Team Lead | Caribbean Supervisor
Wärtsilä Caribbean Inc.
04.2006 - 07.2017
Marketing & Sales Representative
North Sight Communications, Inc.
08.2003 - 04.2006
BA - Marketing
University of Phoenix