Xiomara Velez
Conroe,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Registered Dental Assistant
Happy Sapiens Dental
05.2023 - Current
- Typed patient data into computer system using Denticon while following privacy laws and maintaining high-level accuracy.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Scheduled and confirmed patient appointments.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with patients.
Cashier
Whataburger
Conroe, TX
05.2022 - 04.2023
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
Cashier
The Home Depot Inc
05.2021 - 05.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Dental Assisting
Houston Dental Assistant School
Houston, TX03.2023
High School Diploma -
Conroe High School
Conroe, TX05.2022
Skills
- Bilingual
- Customer Service experience
- Computer Proficiency
- Phone Etiquette
- CPR Certified
- Scheduling
- Adaptability and Dependability
Timeline
Registered Dental Assistant
Happy Sapiens Dental
05.2023 - Current
Cashier
Whataburger
05.2022 - 04.2023
Cashier
The Home Depot Inc
05.2021 - 05.2022
Dental Assisting
Houston Dental Assistant School
High School Diploma -
Conroe High School
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