Xiomara Williams
Columbia,SC
Summary
Dynamic leader with a proven track record at Béni Beauté Bar, enhancing customer satisfaction and loyalty through expert complaint resolution and team collaboration. Skilled in CRM software and exceptional interpersonal communication, I've significantly reduced customer complaints and fostered a positive work environment. Specialize in leveraging problem-solving and customer service skills to achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Béni Beauté Bar
06.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Social Media Manager
Styles and Files Salon Llc
08.2020 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Instructor
Kenneth Shuler School of Cosmetology
07.2023 - 08.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Lead Sales Associate
Beauty Supply Store
11.2018 - 12.2020
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Education
Bachelor Of Applied Arts - Music Education
University of South Carolina
Aiken, SCSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Conflict resolution techniques
- Exceptional telephone etiquette
- Relationship building
- MS office
- Quality assurance
- Handling escalations
- Issue resolution
- Call center management
- Account management
- Staff training
- Positive and constructive feedback
- Schedule management
- Deadline oriented
- Product knowledge
- Training and coaching
- Customer retention
- Conflict management
- Staff management
- Meticulous attention to detail
- Administrative support
- Project management
- Escalation handling
- Work prioritization
- Skilled trainer
- Call center operations
- Employee scheduling
- New hire training
- Staff education and training
- Proficient in software
- Policy enforcement
- Performance evaluations
- Continuous improvement
- Expertise in sales
- Sales expertise
- MS office expert
- Product and service solutions
- Sales promotion
- Sales proficiency
- Personnel training and development
- Workflow management
- CRM software
- Schedule coordination
- Research and due diligence
- Staffing coordination
- Feedback collection
- Call monitoring
- Customer relationship management software (CRM)
- Budgeting and finance
- Coordinating service initiatives
- Report preparation
- Account updates
- Negotiation expert
- Industry trends
- Budgeting and reporting
- Workforce management
- Loss prevention
- Quality assurance controls
- Purchasing and procurement
- Audit support
- Talent development
- Social media monitoring
- Information security
- Inter-department collaboration
- Regulatory compliance
- Process improvement specialist
- One call resolution
- Talent allocation
- Persuasive
- Turnover minimization
- Service delivery optimization
- Technical support
- Training programs
- Telemarketing expertise
- Verbal and written communication
- Team building
- Account authorizations
- Research
- Superior computer skills
- Tactful and diplomatic
- Skilled multi-tasker
- Focused on customer satisfaction
Timeline
Customer Service Manager
Béni Beauté Bar
06.2024 - Current
Instructor
Kenneth Shuler School of Cosmetology
07.2023 - 08.2024
Social Media Manager
Styles and Files Salon Llc
08.2020 - Current
Lead Sales Associate
Beauty Supply Store
11.2018 - 12.2020
Bachelor Of Applied Arts - Music Education
University of South Carolina
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