Xiomara Wms-Laporte
Bronx,NY
Summary
Five years of experience in retail management, consistently achieving and exceeding sales targets. - Proven track record of improving store profitability through effective inventory management and cost control. - Skilled in hiring, training, and motivating teams to deliver outstanding customer experiences. - Strong analytical and problem-solving abilities for resolving operational challenges. - Excellent communication and interpersonal skills, fostering positive relationships with customers and staff. - Proficient in visual merchandising, ensuring appealing store displays
Overview
7
7
years of professional experience
Work History
Store Manager
Chick Fill A
05.2019 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
Service Team Leader
Just Salad
03.2018 - 04.2019
- Trained and assisted up to [Number] service members regularly.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Provided technical assistance with service operations and connected participants to external resources.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Online Order Lead
SweetGreen
12.2016 - 03.2018
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Developed and implemented strategies to increase efficiency in order processing.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate of Arts - Liberal Arts And General Studies
Hostos Community College of The City University of New York
The Bronx, NY06.2016
Skills
- Employee Motivation
- Order Supplies
- Inventory Management
- Time Management
- Product and Service Sales
- Staff Training
- Store Opening and Closing Procedures
- ADP Workforce Now
- Team Leadership
- Microsoft Excel
Timeline
Store Manager
Chick Fill A
05.2019 - Current
Service Team Leader
Just Salad
03.2018 - 04.2019
Online Order Lead
SweetGreen
12.2016 - 03.2018
Associate of Arts - Liberal Arts And General Studies
Hostos Community College of The City University of New York
Similar Profiles
Lillian BorneLillian Borne
Associate at Chick Fill AAssociate at Chick Fill A
Victoria Moundongo FrankVictoria Moundongo Frank
Cashier Trainer at Chick Fill ACashier Trainer at Chick Fill A
Nayeli Matos SánchezNayeli Matos Sánchez
Front Desk at Chick Fill AFront Desk at Chick Fill A