Hi, I’m
Xiomara Namie Arias Nakada
Orlando,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
years of professional experience
1
Certification
Work History
Elevated Staffing Services
Payroll Specialist
03.2024 - 03.2025
Job overview
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Implemented confidential query system for payroll inquiries, enhancing privacy and employee confidence in payroll department.
TCI Biotech
Quality Control Inspector
10.2023 - 01.2024
Job overview
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
The Polite Pig at Disney Springs
Line Cook
04.2022 - 04.2023
Job overview
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Worked well in a team setting, providing support and guidance.
Loews Sapphire Falls Resort
Housekeeping Room Attendant
12.2021 - 03.2022
Job overview
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Jonetsu Horumon
Server
06.2019 - 08.2020
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Miniso
Customer Service Representative
12.2018 - 04.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Kojima Pet Shop
Pet Shop Assistant
01.2017 - 06.2017
Job overview
- Collaborated with team members to maintain a clean, welcoming environment for both customers and animals.
- Maintained up-to-date knowledge on new products and industry trends, offering informed recommendations to customers seeking advice.
- Monitored animal health regularly, facilitating prompt veterinary attention when needed.
- Assisted pet owners with product selection, addressing their specific needs and preferences for optimal pet care.
Education
Esan High SchoolLima, Peru
No Degree from Marketing
Skills
- Customer service
- Attention to detail
- Active listening
- Effective communication
- Customer relations
- Problem resolution
- Microsoft Excel
- Payment processing
- Team collaboration
Certification
- Utah Food Handlers Permit - State Food Safety (July 2024)
- Dog Trainer - Animal Behavior College (Feb 2025)
- Excel Advanced - IPAE, Peru (Sep 2021)
Languages
Spanish
Native or Bilingual
Japanese
Native or Bilingual
English
Full Professional
Timeline
Payroll Specialist
Elevated Staffing Services
03.2024 - 03.2025
Quality Control Inspector
TCI Biotech
10.2023 - 01.2024
Line Cook
The Polite Pig at Disney Springs
04.2022 - 04.2023
Housekeeping Room Attendant
Loews Sapphire Falls Resort
12.2021 - 03.2022
Server
Jonetsu Horumon
06.2019 - 08.2020
Customer Service Representative
Miniso
12.2018 - 04.2019
Pet Shop Assistant
Kojima Pet Shop
01.2017 - 06.2017
Esan High School
No Degree from Marketing
Similar Profiles
Thomas Lindhorst IIIThomas Lindhorst III
Electrical Apprentice at Elevated Electrical ServicesElectrical Apprentice at Elevated Electrical Services
La'Titiana McAlisterLa'Titiana McAlister
Companion Caregiver at ELEVATED COMPANION SERVICESCompanion Caregiver at ELEVATED COMPANION SERVICES
Samuel DoumasSamuel Doumas
Courier at Elevated Delivery ServicesCourier at Elevated Delivery Services