Xiomarys Williams
Beacon
Summary
Experienced with greeting guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.
Overview
4
4
years of professional experience
Work History
Barista
Lores Cafe
01.2025 - Current
- Maintained a clean and organized workspace for great productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to work in a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Using past work experience with espresso equipment and standards to apply to my position here.
- Cleaning counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Hostess/Barista
Dia Cafe
06.2021 - Current
- Strong interpersonal and communication skills, adept at interacting with a diverse clientele
- Provide guests with menus, information about specials, and assist in answering inquiries about the restaurant/cafe
- Able to multitask and remain composed in fast-paced environments
- Good organizational skills and attention to detail
- Knowledge of restaurant operations and guest service etiquette
- Prepare and serve a variety of coffee beverages to customers, ensuring quality and consistency
- Provide excellent customer service, engaging with guests to understand their preferences and able to create personalized experiences
- Operate coffee-making equipment such as espresso machines, grinders, and brewers efficiently
- Maintaining cleanliness and organization of the workplace, including the service area and equipment
- Assisting in inventory management, restocking supplies, and placing orders as needed
- Contribute to menu development, offering suggestions and insights
Order Taker
Brother's Trattoria
01.2024 - 02.2024
- Customer-focused and detail-oriented order taker with experience handling phone orders in a fast-paced restaurant environment.
- Skilled in active listening, order accuracy, and POS system operation.
- Adept at multitasking, managing calls, and providing good customer service.
- Resolved customer complaints by offering appropriate solutions and maintaining a positive dining experience.
- Checked outgoing orders for accuracy before delivery.
Education
Associate of Science - Business Administration And Management
Dutchess Community College
Poughkeepsie, NY12-2025
High School Diploma -
Beacon High School
Beacon, NY06-2024
Skills
- Comprehension of spoken Spanish
- Communication
- Adaptability
- Multi-tasking
- Cleanliness
- Time management
- Order taking
Timeline
Barista
Lores Cafe
01.2025 - Current
Order Taker
Brother's Trattoria
01.2024 - 02.2024
Hostess/Barista
Dia Cafe
06.2021 - Current
Associate of Science - Business Administration And Management
Dutchess Community College
High School Diploma -
Beacon High School
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