Xiong Moua
Clovis,CA
Summary
Successful Corporate Trainer skilled at developing, implementing and optimizing corporate training programs. Data-driven leader with hardworking approach and clear focus on strengthening companies from inside out. Successful integrating multimedia strategies to diversify instruction and maximize success.
Overview
8
8
years of professional experience
Work History
Corporate Trainer
Smart Circle
10.2022 - 07.2023
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Held demonstrations and one-on-one coaching sessions on use of AT&T programs.
- Created training programs and instructional materials to further educate personnel.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Prepared educational materials such as module summaries, videos and informational packets.
- Authored, updated and implemented training procedures.
- Developed training programs to meet company objectives.
Operations Manager
Moua's Janitorial Services
10.2017 - 08.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Regional Sales Assistant
SC Public Safety
02.2015 - 07.2017
- Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Visited clients on-site to give benefit-oriented sales presentations.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Sold Products and served as resource and consultant to customer throughout sales process.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Set up appointments with potential and current customers to promote new products and services.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Education
Associate of Science - Criminal Justice
Fresno City College
Fresno, CAHigh School Diploma -
Redwood High School
Visalia, CA06.2007
Skills
- Work Coordination
- Client Retention
- Special Needs Clientele
- Staff Training
- Corporate Training Programs
- Company Policy Compliance
- Strategic Partnership
- Workflow Planning
- Promotional Campaigns
- Knowledge of Closing Techniques
- Promote Products
- Client Resolution
Languages
Hmong
Native or Bilingual
Timeline
Corporate Trainer
Smart Circle
10.2022 - 07.2023
Operations Manager
Moua's Janitorial Services
10.2017 - 08.2022
Regional Sales Assistant
SC Public Safety
02.2015 - 07.2017
Associate of Science - Criminal Justice
Fresno City College
High School Diploma -
Redwood High School
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