Xireen Delarea
Denver,CO
Summary
Dedicated and hard-working with superb office and personnel management skills. Talented relationship-builder, problem-solver and outstanding knowledge of preparing fact sheets, conducting research, and organizing events in the district. Proficient in handling administrative duties, including schedule coordination, correspondence, and general clerical support. Enthusiastic about applying expertise toward helping people of the Denver region.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Colorado State Public Defender
01.2023 - Current
- Performed clerical law office duties; scanning, copying, filing, faxing, creating and typing up standard court documents (such as Entry of Appearances, Notices, Motions, Proposed Orders, Public Defender Docket days, Failure to Appear, or 35(b) petitions, etc.), daily preparing attorneys' court trial dockets with over 100 clients' names and their case details, sorting and distributing mail between clients and attorneys, and entering or storing data in computer files.
- Provided support to Attorneys and Office Manager, such as obtaining information from Data Access or local jurisdiction websites or making phone calls to internal or outside agencies to request or exchange information as required.
- Electronically delivered pleadings and correspondence to appropriate parties in a timely fashion. Preparing documents for all parties to receive a copy of motions in accordance with office practices in the jurisdiction (e.g. electronic, fax or hard copy).
- Regularly updated client files by entering court dates and court status information into the Case Management Database; verifying that the information entered is accurate for statistical and calendaring purposes. Scheduled client and attorney court dates in accordance to court calendar.
- Used the Colorado Courts Data Access or local jurisdiction websites to search client case information as requested by clients, other administrative staff, investigators, and attorneys.
- Prepared timelines for cases and conducted legal research for attorneys.
- Applied policies and procedures to maintain, update and manage case files, including electronic and hard copy records, from opening to closing cases, and eventual file destruction. Entering client and court data into the Case Management Database, confirming attention to detail skills; and moving files to and from the closed file room in accordance with policy and procedure.
- Proficient in front desk and phone reception duties, handling matters in a confidential and professional manner. Including greeting and welcoming clients to the office for client and attorney meetings or to fill out an Attorney eligibility application; answering multiple phone lines; responding to routine questions and inquiries from callers seeking information; and transferring calls as appropriate.
- Managed approximately over 100 incoming calls, emails, and faxes per day from clients.
- Assisted potential clients and processed applications for court-appointed counsel, showing basic understanding of eligibility guidelines to respond to routine questions, verifying, ensuring accuracy and completeness of the applications, and making recommendations of client eligibility to the Court.
Executive Assistant to the General Manager
Marriott Vacations Worldwide Corp
05.2022 - 01.2023
- Served as a gatekeeper for the General Manager's office by prioritizing incoming requests while exercising sound judgment in delegating tasks when appropriate.
- Accompanied General Manager to executive meetings and any other events pertaining to the resort and its facilities.
- Conducted research and analyzed data on various topics as needed to support informed decision-making by the General Manager.
- Organized and coordinated conferences and monthly meetings.
- Coordinated and organized events and worked on ad hoc projects.
- Managed multiple projects concurrently, ensuring timely completion and high-quality results.
- Organized logistics and materials for each meeting and took detailed notes and dictation at meetings for later dissemination to key executives.
- Wrote reports, executive summaries and newsletters.
- Supported event planning activities for company functions, contributing to successful outcomes.
- Prepared meeting agendas and materials to ensure productive discussions among attendees.
- Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
- Assisted in the preparation of various reports and presentations with accuracy and attention to detail.
- Used PowerPoint to format visual presentations for speeches and meetings.
- Used Excel to create various reporting materials such as charts, graphs, and statistical documents.
- Filed paperwork and organized computer-based information.
- Developed strong working relationships with key executives internally and externally which helped streamline communication channels.
- Managed executive calendars, scheduling meetings and appointments, handling correspondence, and coordinating travel arrangements to optimize time.
- Negotiated favorable contract terms with vendors for various office services, resulting in cost savings without sacrificing quality.
- Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.
- Monitored budgets and expenses related to departmental operations, supporting cost-effective management practices throughout the organization.
- Processed work expenses and reimbursements for executive team and senior management group.
- Organized new office and designed systems to maximize administrative operations.
- Streamlined communication between departments for improved collaboration and decision-making.
- Collaborated with cross-functional teams on projects that contributed directly to company growth or improvement initiatives.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Maintained corporate records, personal financial statements and employee personnel files.
- Handled and maintained confidential databases and records, and sensitive information with discretion and tact, earning trust from executives and colleagues alike.
- Coordinated recruiting activities and hiring events by scheduling interviews and arranging candidate travel.
- Facilitated onboarding processes for new hires, providing necessary resources for a smooth transition into their roles.
- Mentored and trained junior team members, fostering a collaborative work environment and promoting professional development.
- Provided administrative assistance during periods of increased workload or staff absences, maintaining consistent levels of productivity across all tasks at hand.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Greeted arriving visitors and guests, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Liaised with clients to address inquiries or concerns promptly and professionally, preserving positive relationships.
Front Desk Supervisor
Breckenridge Grand Vacations
02.2022 - 05.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the Timeshare resort brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations through active listening and open-ended questioning with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove BGV revenue.
- Maintained a high level of professionalism, ensuring all staff followed BGV policies and procedures consistently.
- Improved response times to guest requests through effective delegation of tasks among team members.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
- Maintained accurate financial records by balancing cash drawers daily and creating daily reports of conducting regular audits of transactions at the front desk area.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Hotel Front Desk Clerk
Marriott International, Inc.
08.2021 - 02.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing guest needs and resolving concerns.
- Offered advice and assistance to guests, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual guest needs.
- Processed guest service requests promptly to increase customer satisfaction.
- Maintained detailed records of guest interactions, ensuring proper follow-up and resolution of issues.
- Contributed to hotel sales growth by upselling products and services based on individual customer requirements and by effectively upselling room upgrades, amenities, and additional services.
- Utilized guest services software to manage interactions and track customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
- Conducted thorough inventory checks for front desk supplies, streamlining the ordering process to prevent shortages or overstocks.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Education
Bachelor of Science - Economics
Utah Valley University
Orem, UTSkills
- Verbal Communication
- Document Preparation
- Scheduling Appointments and Calendar Management
- Computer Proficiency
- Microsoft Office Suite and Google Drive
- Office Administration and Legal Administrative Support
- Confidentiality handling
- File Management and Organization
- Customer Service
- Strong Problem Solver
- Database entry
- Social Media and Promotions
Certification
American Red Cross Certified
- First Aid/ CPR/ AED for Adult and Pediatric
Timeline
Office Administrative Assistant
Colorado State Public Defender
01.2023 - Current
Executive Assistant to the General Manager
Marriott Vacations Worldwide Corp
05.2022 - 01.2023
Front Desk Supervisor
Breckenridge Grand Vacations
02.2022 - 05.2022
Hotel Front Desk Clerk
Marriott International, Inc.
08.2021 - 02.2022
Bachelor of Science - Economics
Utah Valley University
American Red Cross Certified
- First Aid/ CPR/ AED for Adult and Pediatric
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