Xitlalie Pozos
Fort Worth
Summary
Proven multitasker and relationship builder, excelled at Quick Trip by enhancing customer satisfaction and reducing data entry errors. Skilled in Microsoft Office and telephone etiquette, adept at prioritizing tasks to meet deadlines efficiently. Achievements include training new clerks, ensuring high-quality team integration.
Developed strong organizational and administrative skills in fast-paced office environment, maintaining accurate records and ensuring smooth operations. Transitioning into new field with focus on leveraging communication and multitasking abilities. Driven to contribute to team efficiency and overall success in dynamic setting.
Overview
3
3
years of professional experience
Work History
Clerk
Quick Trip
11.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Sales Associate
BootBarn
11.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Receptionist
AA JANITOR
08.2021 - 09.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
R.L Paschal High School
Fort Worth, TX05-2023
Skills
- Telephone etiquette
- Customer satisfaction
- Database entry
- Relationship building
- Prioritization
- Multitasking
- Microsoft office
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clerk
Quick Trip
11.2021 - Current
Sales Associate
BootBarn
11.2021 - 10.2022
Receptionist
AA JANITOR
08.2021 - 09.2022
High School Diploma -
R.L Paschal High School
Similar Profiles
Janai ButlerJanai Butler
Store Clerk-PT at Quick TripStore Clerk-PT at Quick Trip
LA JUAN-TIS JONESLA JUAN-TIS JONES
Assistant Manager at Quick TripAssistant Manager at Quick Trip
Jose JaramilloJose Jaramillo
Store Manager at Quick TripStore Manager at Quick Trip