Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Xitlally Valladares

Chicago,IL

Summary


Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.

Overview

5
5
years of professional experience

Work History

Front Desk Manager/ Receptionist

Paul House and Health Care Center
03.2022 - Current
  • Answering calls, taking messages for the corresponding managers, sending emails when patients are being discharged and or new patients arriving to facility.
  • Scheduling interviews for Nurses and CNAs, running their background checks and filling them.
  • Monthly scheduling our receptionist shifts.
  • Calling companies to return equipment we no longer use.
  • Daily updating resident lists, room numbers, nursing stations and phone numbers.
  • Dealing and organizing mail that comes in (including packages).
  • Uploading documents on file for residents such as Dental Notes, Insurance Information, Consultations.
  • Scheduling care plans with family that include, Social Worker, Therapy Department, Dietary and Activity managers.
  • Demonstrated strong multitasking abilities while managing numerous tasks under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions regarding the facility, visiting hours etc.
  • Responded to telephone, email and in-person inquiries regarding patient insurance information, patients current status in the facility and providing information on which hospitals patients where taken to.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.

Receptionist/ Waitress

VITO AND ANGELOS (pizzeria)
04.2021 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

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RCN
01.2021 - 02.2021
  • Walked around neighborhoods passing flyers and putting them on houses.
  • Advertising the company and learning new ways to do so.
  • Answering any questions and concerns that were given by costumers.

Education

High School Degree -

Lake View High School
Chicago, IL
06.2021

Skills

  • Client support
  • Documentation and reporting
  • Experience with multi-line communication systems
  • Problem-solving skills
  • Effective leadership skills
  • Hospitality management skills
  • Effective communication skills
  • Reception expertise
  • Time management
  • Shift scheduling

LANGUAGES

Spanish, English

Timeline

Front Desk Manager/ Receptionist

Paul House and Health Care Center
03.2022 - Current

Receptionist/ Waitress

VITO AND ANGELOS (pizzeria)
04.2021 - 07.2021

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RCN
01.2021 - 02.2021

High School Degree -

Lake View High School

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