Xitlaly Perez
Dallas,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Walmart. Adept at problem-solving and teamwork, I've excelled in roles requiring clear communication and safe food handling, achieving efficiency improvements. My integrity and ability to learn quickly have consistently driven positive outcomes.
Overview
6
6
years of professional experience
Work History
Team Member
Chick-fil-A
Dallas, TX
10.2024 - Current
- Collaborated with team members to maximize productivity and efficiency.
- Trained new team members using approved training materials and information.
- Maintained a clean and organized work area throughout shift.
- Participated in team meetings to discuss strategies for improvement.
- Assisted customers with product selection and ordering process.
- Addressed customer needs, responding to specific requests.
- Monitored expiration dates on food items for freshness assurance.
- Identified needs of customers promptly and efficiently.
- Greeted customers upon entering the store with friendly demeanor.
- Looked for ways to go above and beyond job requirements.
- Maintained positive working relationship with fellow staff and management.
- Worked hard to learn required tasks quickly to maximize performance.
- Resolved customer issues promptly in a professional manner.
Crew Member
Chipotle Mexican Grill
08.2024 - 10.2024
- Took orders, prepared meals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Digital Online Grocery Shopper
Walmart
09.2022 - 06.2024
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
- Processed returns or exchanges when necessary, handling transactions courteously while maintaining a focus on customer satisfaction outcomes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked designated items on shelves, end caps and displays.
- Dispensed Order to the customers car.
- Spoke to customer about their order tracking status or help them change and edit to increase customer service satisfaction.
Creen Member
Raising Cane's Chicken Fingers
08.2020 - 06.2022
- Providing a positive customer experience.
- Cross Trainer & a Certified Trainer.
- Taking orders from Customers and processing payments
- Providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane’s standards and working in various areas of the Restaurant
- Excellent verbal and written communication
- Making sure the front of the house is neat and orderly, restocking items, and answering the phone.
- Making sure the Drive Thru area is neat and organized, restocking items, taking orders and communicating with kitchen team members.
- Arrange items so that the heaviest items are on the bottom of the bag. Ensure that the bags are not too heavy to carry for the customer.
- Helped with prep coleslaw, canes sauce, sugared waters, lemon juice, etc.
Cashier
Tortillería El Molino 2
06.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Thomas Jefferson High School
4001 Walnut Hill Ln Suite Y, Dallas, TX 7522905.2022
Skills
- Bilingual
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Self-discipline
- Integrity and Honesty
- Safe Food Handling
- Learning Agility
- Team Player
- Heavy Lifting
Timeline
Team Member
Chick-fil-A
10.2024 - Current
Crew Member
Chipotle Mexican Grill
08.2024 - 10.2024
Digital Online Grocery Shopper
Walmart
09.2022 - 06.2024
Creen Member
Raising Cane's Chicken Fingers
08.2020 - 06.2022
Cashier
Tortillería El Molino 2
06.2019 - 03.2020
High School Diploma -
Thomas Jefferson High School