Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xitlaly Robles

Phoenix,USA

Summary

Driven and experienced in customer service and team leadership, with a track record of improving operations at Obon Bisituro. Skilled in using Microsoft Excel to boost efficiency and in training teams to deliver top-tier guest experiences. Strong communicator with a focus on conflict resolution, organization, and service excellence.

Overview

5
5
years of professional experience

Work History

Lead Host & Back Busser

Obon Bisituro
04.2024 - Current
  • Manage front-of-house flow by coordinating waitlists, seating, and guest communication.
  • Support servers through back-bussing duties to maintain a clean, efficient dining environment.
  • Deliver high-level customer service while training and guiding new hosts.
  • Utilize organizational tools and Microsoft systems for shift planning and guest tracking.

Cashier & Inventory Associate

Nike Factory Store
10.2024 - 02.2025
  • Guided customers with product recommendations to drive sales.
  • Used Excel to track inventory levels and assist with stock audits.
  • Created in-store product displays using basic graphic design tools.
  • Handled register operations with speed and accuracy.
  • Resolved customer concerns with professionalism and care.

Inbound Documentation Clerk

Amazon Warehouse
05.2024 - 10.2024
  • Organized incoming shipment documents using Microsoft Office tools.
  • Streamlined inventory tracking and reduced waste through Excel-based systems.

Server

Texas Roadhouse Restaurant
04.2023 - 09.2023
  • Delivered friendly, efficient service and ensured food safety.
  • Took and confirmed customer orders with accuracy.
  • Assisted with internal communication using Microsoft tools.

Online Order Associate

Walmart
07.2020 - 09.2023
  • Operated POS systems and processed transactions efficiently.
  • Used Excel to track online order fulfillment.
  • Delivered excellent customer service both online and in-store.

Cashier, Cook & Trainer

Canes Chicken Fingers
01.2020 - 06.2020
  • Trained new hires using visuals and PowerPoint.
  • Maintained speed and quality in food prep.
  • Supported team operations and scheduling tools.

Education

Bachelor of Arts - Business Law

Arizona State University
Tempe, AZ
05-2027

Skills

  • Customer Service & Conflict Resolution
  • Microsoft Excel, Word, PowerPoint
  • Team Leadership & Staff Training
  • Graphic Design (Canva, basic Adobe tools)
  • Time Management & Multitasking
  • Merchandising & Visual Display
  • Order Fulfillment & Documentation
  • Bilingual Communication

Languages

Spanish
Native or Bilingual

Timeline

Cashier & Inventory Associate

Nike Factory Store
10.2024 - 02.2025

Inbound Documentation Clerk

Amazon Warehouse
05.2024 - 10.2024

Lead Host & Back Busser

Obon Bisituro
04.2024 - Current

Server

Texas Roadhouse Restaurant
04.2023 - 09.2023

Online Order Associate

Walmart
07.2020 - 09.2023

Cashier, Cook & Trainer

Canes Chicken Fingers
01.2020 - 06.2020

Bachelor of Arts - Business Law

Arizona State University

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