Xitlalyc Hernandez
Mount Vernon,WA
Summary
Versatile and dynamic professional with a proven track record at Children of the Valley, excelling in activity coordination and customer service. Demonstrated ability to enhance team performance and participant engagement through creative mindset and effective team management. Skilled in multitasking and leveraging childcare experience to develop inclusive programs, significantly boosting engagement and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Activity Coordinator
Children of the Valley
02.2024 - Current
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
- Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
- Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
- Collaborated with multidisciplinary teams to create comprehensive and meaningful programs tailored to individual needs.
- Developed and implemented themes and activities for children between ages of Number and Number.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Cashier
Wingstop Restaurant
06.2021 - 01.2022
Cashiering
Polo Ralph Lauren
01.2023 - 12.2023
- Improved overall efficiency by assisting in the training of new hires on cashiering processes, policies, and best practices.
- Provided support to other store departments as needed by performing tasks such as cashiering, folding garments, or assisting with fitting room management during periods of high customer volume.
- Trained new employees on job responsibilities including cashiering duties, product knowledge sharing techniques and upkeep on visual merchandising standards.
- Performed routine administrative work with customer assistance, cashiering and data.
- Provided support during peak periods, stepping in as needed to assist with various tasks such as cashiering or stocking shelves.
- Utilized time management skills effectively, balancing multiple responsibilities such as cashiering duties and restocking shelves simultaneously.
- Boosted customer satisfaction by providing efficient and accurate cashiering services.
- Collaborated with team members to improve overall store performance by sharing best practices for bilingual cashiering.
Assistant
Blessed Landscape
03.2020 - 06.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
Education
Associates - Elementary Education
Skagit Valley College
Mount Vernon, WASkills
- Creative mindset
- Team management
- Recordkeeping skills
- Childcare experience
- Activity planning experience
- Activities documentation
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking Abilities
Certification
Steward of Children Certified:
training to protect children from sexual Abuse
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Activity Coordinator
Children of the Valley
02.2024 - Current
Cashiering
Polo Ralph Lauren
01.2023 - 12.2023
Cashier
Wingstop Restaurant
06.2021 - 01.2022
Assistant
Blessed Landscape
03.2020 - 06.2021
Associates - Elementary Education
Skagit Valley College