Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xiulan Li

Chicago,IL

Summary

The dependable individual with exceptional people skills. A real team player committed to high levels of job performance. Positively interacts with customers and employees alike in a retail environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Manager

ANGEL NAILS AND SPA
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.

Teller

Yanji Credit Union Bank
01.2010 - 12.2010
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Operations Manager

Jinhong Vocational and Technical School
02.2009 - 01.2010
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.


Coordinator

Samsung Pengtai Technology Company
09.2007 - 10.2008
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

Education

12.2023

01.2014

07.2007

06.2007

Skills

  • Procured various nail supplies, sourced necessary supplies by conducting researches in physical and online stores, ensured the daily supply needs are met, and met the requirements of both customers and nail technicians
  • Handled deposit, remittance, and withdrawal transactions as well as providing various consultative services to customers
  • Resolved customer sourcing challenges using my social skills and successfully
  • Front-line bank personnel need strong communication skills and social etiquette to enhance the bank's reputation Therefore, I have received training in social etiquette, attire, and grooming
  • Led the team of 13 and successfully increased the revenue by 875% YoY
  • Recruited 8 teachers and 100 students along with administrative responsibilities Focused on human resources management with administrative responsibilities which involves the dissemination of recruitment information on newspapers and websites to hire teachers and students
  • Procured office supplies which includes sourcing various textbooks and office supplies, consulting prices, quality, and availability from physical supply and online stores which reduced ~1125% of purchasing costs
  • Taught language courses in Japanese and Korean

Languages

Korean
Native or Bilingual
Japanese
Full Professional
English
Professional Working

Timeline

Teller

Yanji Credit Union Bank
01.2010 - 12.2010

Operations Manager

Jinhong Vocational and Technical School
02.2009 - 01.2010

Coordinator

Samsung Pengtai Technology Company
09.2007 - 10.2008

Manager

ANGEL NAILS AND SPA

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Xiulan Li