Xiutxi Lizararga
Lakewood,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
College Hospital Cerritos
03.2022 - Current
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with visitors.
- Kept reception area clean and neat to give visitors positive first impression..
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding patients and company.
- Answered central telephone system and directed calls accordingly.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Upon patient arrival i direct patients to our access department for assistance finding a bed.
- Notify Patient care units as well as admission department upon patient arrival.
- Provide government official with law enforcement hold paper work and direct them to appropriate department.
Cashier
Burlington
09.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Dental Office Receptionist
Rebecca Irene Pena DMD
05.2020 - 12.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Artesia High School
Lakewood, CA06.2020
Skills
- File Management
- Technical Support
- Scheduling
- Administrative Support
- Data Entry
- Multi-Line Telephone Systems
- Organization Skills
- Information Protection
- Mail Distribution
- Record Preparation
- Tech-Savvy
- Telephone Skills
- Data Inputting
- Document Control
- Verbal and Written Communication
- Customer and Client Relations
- Documentation and Reporting
- Schedule Management
- Active Listening
- Attention to Detail
- Scheduling Appointments
- Telephone Etiquette
- Problem Solving
- Interpersonal Skills
- Records Management
- Billing and Invoicing
Certification
- NCI Certified
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
College Hospital Cerritos
03.2022 - Current
Cashier
Burlington
09.2021 - 03.2022
Dental Office Receptionist
Rebecca Irene Pena DMD
05.2020 - 12.2020
High School Diploma -
Artesia High School
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