Xiwei LIU
Livonia
Summary
Bilingual (English/Mandarin) Logistics Operations Manager with a Master of Business and hands-on experience in launching and scaling last-mile delivery stations. Proven track record in managing high-volume warehouse operations (35k+ daily packages), optimizing operations using Tableau/Excel etc., and leading cross-functional teams. Expert in KPI analysis, SOP development, and cost reduction. Seeking to leverage operational leadership and data analytics skills to drive efficiency for global e-commerce logistics platforms.
Overview
2
2
years of professional experience
Work History
Station Head
Gofo Inc.
Detroit
04.2025 - 09.2025
- Station Launch & Scaling: Built the Detroit station from scratch, scaling daily volume from zero to 22,000–35,000 packages. Managed operations across 7 DSPs, ensuring compliance with strict SLA requirements.
- Key Initiative (Route Optimization): Led a critical "Pickup Optimization" project before the Pick-up TMS launch. Structured unstructured address data using Excel to design regional routing logic, achieving 99% address coverage and a 95%+ pickup completion rate.
- Data-Driven Decision Making: Utilized Tableau and Excel to analyze daily operational data. Developed forecasting models for driver scheduling and route planning, resulting in a 99.3%+ final delivery success rate.
- SOP Development & Lean Ops: Established standard operating procedures (SOPs) for warehouse workflows (sortation, dispatch, returns). Streamlined the "Inbound/Outbound" process to reduce dwelling time and operational costs.
- Team & Vendor Management: Hired and trained warehouse staff while serving as the primary liaison for HQ and upstream clients. Negotiated route allocations with DSPs to resolve capacity bottlenecks.
CO-FOUNDER & OPERATIONS LEAD
Baopu Intangible Cultural Heritage Inc.
07.2023 - 12.2024
- Supply Chain Coordination: Managed end-to-end fulfillment for B2B/B2C orders. Collaborated with design, production, logistics teams to ensure product quality and timely delivery across major e-commerce platforms.
- Business Growth: Secured partnerships with museums and retailers, driving a 45% revenue increase. Oversaw inventory management and logistics planning to support market expansion.
Education
Master of Business - Marketing
University of Queensland
Austrailia12-2024
Bachelor of Science - Pshychology
The Austrailian National University
Austrailia06-2022
Skills
- Station Operations Management: End-to-end warehouse & fleet oversight
- Last-Mile Delivery Strategy: Route planning & Vendor management
- Process Improvement: SOP development & Lean workflow implementation
- Resource Allocation: Shift scheduling & workforce planning
- Data Analytics: Advanced Excel/Tableau/SAP/CRM
- Cost Control: Operational cost reduction & efficiency tracking
- Vendor Negotiation: 3PL/DSP performance management
- Bilingual Communication: Native Mandarin & Fluent English
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Station Head
Gofo Inc.
04.2025 - 09.2025
CO-FOUNDER & OPERATIONS LEAD
Baopu Intangible Cultural Heritage Inc.
07.2023 - 12.2024
Master of Business - Marketing
University of Queensland
Bachelor of Science - Pshychology
The Austrailian National University