XIZUO LI
Los Angeles,CA
Summary
Results-driven professional with over 5 years of experience in customer service roles. Fluent in Mandarin and English, with expertise in document handling and translation. Proven ability to investigate, analyze, and manage personal injury cases with discretion and attention to detail. Skilled in client liaison, problem-solving, and optimizing customer experiences. Currently seeking opportunities to leverage my diverse skill set in a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Personal Injury Case Manager
Law Office of Scott Warmuth
02.2023 - Current
- Conduct thorough investigations, research, and analysis of personal injury cases with discretion and attention to detail
- Manage new case intakes, including witness interviews, evidence collection, and filing claims with insurance and medical providers
- Draft case summaries, request police reports, and research defendant insurance policy limits, ensuring accuracy and completeness
- Serve as a liaison between clients, attorneys, and health insurance providers, facilitating effective communication and resolution of issues
- Oversee case management, including client property damage and treatment coordination, resulting in the successful resolution of over 50 cases.
Sales Assistant
JM Turbo Technology Corp.
06.2022 - 01.2023
- Communicate with customers to process orders and address warranty issues via phone and email, ensuring prompt and accurate resolution
- Maintain customer records in database and generate daily sales reports using Excel, facilitating efficient order processing and tracking
- Promote company products and services to expand customer base, contributing to revenue growth and market expansion efforts
- Proficient in using office software to process customer orders and information, ensuring smooth operations and customer satisfaction.
Marketing Assistant
Vivi Bubble Milk Tea Orlando
02.2020 - 12.2021
- Support social media advertising campaigns by creating engaging Instagram posts and stories promos, enhancing brand visibility and engagement
- Contribute to achieving monthly revenue growth of 9% and yearly growth of 7% by implementing effective marketing strategies and initiatives
- Ensure excellent customer experience through friendly and connected service, maintaining high levels of customer satisfaction and loyalty.
Front Desk Assistant
Baymont by Wyndham Florida Mall
10.2019 - 01.2020
- Manage business meetings and team bookings, ensuring smooth scheduling and coordination to meet guest needs and preferences
- Demonstrate a spirit of service to promptly resolve any guest complaints or concerns, enhancing guest satisfaction and loyalty
- Utilize strong memory and organizational skills to remember important client preferences and provide personalized service
- Provide efficient check-in and check-out services for every guest, ensuring a seamless and enjoyable stay experience.
Education
Bachelor of Arts -
Rosen College of Hospitality Management, University of Central Florida
Orlando, FL12.2021
Skills
- Bilingual in Mandarin and English
- Customer Relationship Management
- Customer Service
- Excellent in MS, Word, Excel, PowerPoint
- Sales negotiation
- Client Communication
Graduation Date
12/01/2021
Timeline
Personal Injury Case Manager
Law Office of Scott Warmuth
02.2023 - Current
Sales Assistant
JM Turbo Technology Corp.
06.2022 - 01.2023
Marketing Assistant
Vivi Bubble Milk Tea Orlando
02.2020 - 12.2021
Front Desk Assistant
Baymont by Wyndham Florida Mall
10.2019 - 01.2020
Bachelor of Arts -
Rosen College of Hospitality Management, University of Central Florida
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