Summary
Overview
Work History
Education
Skills
Timeline
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Xochi Salguero

Rock Hill,South Carolina

Summary

Xochi (ZO-chee) is a friendly barista with great people skills and sales experience. Xe are dedicated to creating personalized customer experiences while offering expertise in coffee production and preparation. Xe have strong knowledge of roasting, brewing, and crafting various recipes with enthusiasm. Xochi prides xemself on xeir hardworking mindset and quick thinking under pressure.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
08.2021 - Current
  • Prepared and served coffee, espresso drinks, blended coffees, and teas
  • Maintained a calm demeanor during high-volume periods and special events
  • Collected payments and provided accurate change
  • Maintained clean and organized workspace, enabling coworkers to locate resources and products
  • Memorized official and off-menu coffee and tea preparations
  • Described menu items to customers and suggested products based on stated preferences
  • Restocked self-service area with sweeteners, stir sticks, and coffee cup sleeves
  • Managed morning rush of customers daily with efficient, levelheaded customer service
  • Created complex, hand-crafted beverages based on customer preferences
  • Addressed and resolved customer concerns to maintain brand loyalty
  • Greeted guests with a pleasant smile and superior customer service
  • Cleaned and sanitized work areas, utensils, and equipment
  • Enthusiastically engaged customers during busy periods to keep the mood light and fun
  • Listened to customer desires and needs to recommend optimal products
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction
  • Educated customers on beverage menu items and provided samples of daily brews
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.

Intern and Volunteer

Milltown Players
05.2017 - 05.2022
  • Assisted in building elaborate sets and buying needed equipment from hardware stores
  • Assisted in the reorganization of costumes
  • Motivated and supported fellow workers in completing work to increase work quality and efficiency
  • Assigned work to other Interns based on project requirements and individual team member strengths
  • Reported to supervisors daily regarding project progress and on-site problems
  • Volunteered over 300 hours with the organization, helping manage the house, ushering, restocking goods, selling goods, show crew member, and building
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Welcomed customers and answered questions to provide excellent customer service
  • Earned reputation for good attendance and hard work
  • Provided knowledgeable service when answering questions and greeted all customers with friendliness.

Education

Theatre Education - Education

Winthrop University
Rock Hill, SC
05.2020

Palmetto High School
05.2020

Skills

  • Conversant in Spanish
  • Team collaboration
  • Espresso machine operation
  • Customer service
  • Project management
  • Professional and mature
  • Carpentry skills
  • Team player
  • Support Customers
  • Team management
  • Cash management
  • Merchandise restocking
  • Set construction
  • Production understanding
  • Dealing with large crowds
  • Adapting to different situations
  • Problem resolution
  • Calm under pressure
  • Guest and client satisfaction
  • Communications
  • Charismatic
  • Creative
  • Cash handling
  • POS systems
  • Credit card transactions
  • Safe food handling practices
  • Working hard under pressure
  • Up-selling
  • Menu Memorization
  • Coffee expertise
  • New Hire Training

Timeline

Barista

Starbucks
08.2021 - Current

Intern and Volunteer

Milltown Players
05.2017 - 05.2022

Theatre Education - Education

Winthrop University

Palmetto High School

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Xochi Salguero