Xochil Lara

Responsible for answering incoming phone calls and scheduling patient appointments.
Serves as a liaison between patients and medical support staff by performing the following
duties.

1.Assists patients in scheduling a variety of appointment types.
2. Monitor follow up appointment work queues.
3. Oversee providers schedules and make changes when necessary.
4. Send necessary paperwork and information to patients for appropriate appointment types.
5. Enter patient demographics and insurance into computer system.
6. Communicate with other departments regarding patient records, insurance coverage and/or outstanding balances.

7. Performs other related duties as assigned.

• Travel to multiple sites
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly
• Clean and stock restrooms, breakrooms, and conference rooms
• Dust and disinfect all furniture and frequent used areas such as door handles, desktops, countertops etc.
• Use timekeeping system to document hours worked each shift
• Monitor building security and safety by locking doors, etc. after operating hours
• Maintain safety procedures by using cleaning equipment/supplies according to company policy

• Manage phone system
• Assist patients with scheduling their next appointments
• Collect initial payments and completing paperwork for start of treatment
• Prepare new patient packets for all consultations
• Prepare outgoing doctor letters, treatment request, completion of treatment letters to appropriate providers.
• Managing doctor schedules
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Work alongside our treatment coordinator and doctor in building and preparing patient case presentations.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

• Greet patients in a welcoming manner and assist with the check in process.
• Verify patient demographics and insurance is correct and up to date in the system
• Collect payments and update accounts for services rendered
• Assist patients in scheduling future appointments
• Manage phone lines
• Monitor Doctor and Hygienist timeliness and inform patients of any delays
• Present patients with treatment plans and review insurance estimates
• Help large volume of patients every day with positive attitude and focus on patient satisfaction.

• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed x-rays safely while adhering to radiation safety guidelines, for dentists'' evaluations.
• Assisted and worked side by side with general dentist, hygienists and other specialty
• Documented patient dental health information, medical history, and vital signs for future reference.
• Prepare treatment estimates per doctors’ recommendations.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Collaborated with the dental team to customize treatment plans for individual patients.

• Maintained a clean and sterile work environment to prevent cross-contamination and infection between patients
• Assisted general dentist by performing four-handed dentistry and other chair-side duties.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Explained treatment procedures and instructed patients on home care guidelines.
• Prepared patient x-rays and images for dentist review.
• Monitored patient comfort and safety during dental procedures.

• Verified patient registration was properly completed for appropriate department
• Entered proper imaging orders from outside physician offices for out patients request into the EPIC system
• Pulled any previous records of patient images for MRI Technicians for proper evaluation
• Assisted MRI Technicians with assigned duties and patient preparation prior to scan
• Conducted follow-up calls to patients with proper pre- scanning instructions prior to appointments for out patients

• Provided front desk reception back-up services by answering telephones, greeting visitors and handling deliveries.
• Entered and updated patient demographics, insurance information, medical history, and other relevant information
• Insurance verification and followed up on all outstanding claims
• Collected co-pays and pretreatment payments for services rendered and provided patients with copy of proper receipt
• Maintained a well-organized front desk area, creating a welcoming environment for guests.
• Scheduled and confirmed all patient appointments for upcoming services.
• Pulled/ Filed patient charts for provider scheduled
• Managed and organized all outstanding and incoming mail, referrals, patient and provider letters
• Manage office switchboard