Xochil Matamoros
Las Vegas
Summary
Individual with experience in customer service and great management skills. Able to work under pressure, excellent presentation and multitask. Very responsible ready to learn and give the extra step to become the best.
Overview
12
12
years of professional experience
Work History
Canvasser caller (COVID Vaxx Appointment)
Street Level Strategy, LLc
08.2022 - 03.2023
- Responsible for reaching out to people (contacts) who have been exposed to COVID and providing health education and guidance to interrupt ongoing disease transmission.
- Making appointments for COVID vaccines at CVS pharmacy, Walgreens, Vons etc.
- Conducted thorough research on policy positions, candidates, or ballot measures to provide accurate information during discussions with the public.
Canvasser Door to Door
Street Level strategy, Llc
05.2022 - 06.2022
- Go door to door to represent Juan Carillo for California State Assembly
- Gather information about the public’s perception of a topic and gather field data
- Also help voters to fill out registration vote.
- Cultivated relationships with local businesses for support and partnership opportunities, promoting mutually beneficial outcomes.
Office Intake Coordinator/ Delivery
Healthy Standard
07.2021 - 02.2022
- Responsible for admitting new patients into the system, verify medical insurance coverage benefits
- Also answer incoming calls and email inquiries, performing clerical works, such as filing, copying, and faxing
- Also delivered patients' medical supplies.
Steward Kitchen Worker
Golden Nugget
07.2019 - 03.2020
- Maintaining and creating a cleaning schedule, clean pots, pans, refrigerators, and washing dishes, glasses, and cutlery
- Also assist in restocking the kitchen and dining room
- Perform other related duties as assigned from supervisor.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Front Desk Receptionist / Manager
Alliance Against Diabetes
04.2014 - 06.2019
- Receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately
- Answering and forwarding incoming phone calls, receiving and sorting voicemail, scheduling appointments for patients
- Filing, photocopying, and faxing also processing billing and payments using medical software
- Keep track of office supplies, inventories, and placing orders as necessary
- Update calendars and schedule meetings
- Keep updated records of office expenses and costs.
Common Area Attendant / Runner
Club De Soleil
09.2010 - 03.2013
- Clean and maintain all public spaces, including lobbies, hallways, elevators, lounges, restrooms, BBQ, and other communal areas, such as offices.
- Basic knowledge on handling devices and radios.
- Delivering items to guestrooms
- Provided exceptional customer services by promptly addressing guests needs and requests.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
Education
GED -
Adult School
01.2008
Skills
Bilingual: English / Spanish
Problem-Solving
Friendly, Positive Attitude
Computer Skills: Microsoft Office (Word, Excel, Outlook, etc)
Ability to supervise and contract labor work group
Excellent interpersonal and customer services
Ability to handle multiple responsibilities
Excellent telephone etiquette skills
Willing and able to learn new skills and tasks
Strong work ethic
Goal-Oriented
Timeline
Canvasser caller (COVID Vaxx Appointment)
Street Level Strategy, LLc
08.2022 - 03.2023
Canvasser Door to Door
Street Level strategy, Llc
05.2022 - 06.2022
Office Intake Coordinator/ Delivery
Healthy Standard
07.2021 - 02.2022
Steward Kitchen Worker
Golden Nugget
07.2019 - 03.2020
Front Desk Receptionist / Manager
Alliance Against Diabetes
04.2014 - 06.2019
Common Area Attendant / Runner
Club De Soleil
09.2010 - 03.2013
GED -
Adult School
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