Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Xochilt Chavez

Stockton,CA

Summary

Forward-thinking Assistant Manger with proven history of leadership, planning and problem solving. Started off as a server assistant/host/busser became server and worked my way up. Efficient in problem solving, customer service, and always working on team building. Highly motivated with desire to take on new challenges. Quick to learn new skills and adapt in new areas. Excellent in multitasking and time management.

Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.

Overview

4
4
years of professional experience

Work History

Bank Teller

PNC Bank
Stockton, CA
03.2024 - Current
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

Assistant Manager

Red Lobster
Stockton, CA
03.2021 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided excellent customer service to ensure satisfaction.

Bookkeeper

Total Tree Service
Stockton, CA
02.2020 - 05.2022
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Generated invoices for clients and tracked payments received from customers.
  • Provided assistance in preparing tax returns annually.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Lincoln High School
Stockton, CA
05-2021

Some College (No Degree) - Business Administration And Management

San Joaquin Delta College
Stockton, CA

Skills

  • Thrives well under pressure
  • Positive and professional
  • Exceptional customer service
  • Fluent in Spanish
  • Team Collaboration and Leadership
  • Efficient in multitasking
  • Problem-Solving
  • Upselling techniques
  • Regulatory Compliance
  • Money Handling
  • Signature Verification
  • Stress Tolerance

Affiliations

  • Ethical Fashion
  • Outdoors Enthusiastic

Languages

Spanish
Professional

Timeline

Bank Teller

PNC Bank
03.2024 - Current

Assistant Manager

Red Lobster
03.2021 - Current

Bookkeeper

Total Tree Service
02.2020 - 05.2022

High School Diploma -

Lincoln High School

Some College (No Degree) - Business Administration And Management

San Joaquin Delta College

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Xochilt Chavez