Xochilt Estrada

• Processed customer transactions efficiently and accurately using point-of-sale system.
• Assisted customers with product inquiries and provided recommendations to enhance satisfaction.
• Maintained cleanliness and organization of work area, ensuring compliance with health standards.
• Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
• Operated cash register, ensuring accurate transaction processing and efficient customer service.
• Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
• Maintained cleanliness and organization of work area to comply with health standards.
• Monitored inventory levels, notifying management of low stock to prevent shortages.
• Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
• Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.

Crafted confections by following recipes accurately, tempering chocolate, and molding. Supervised stock levels, conducted chocolate sales, and managed cash exchanges.

• Supervised daily operations to ensure smooth workflow and efficient service delivery.
• Trained and mentored team members on operational procedures and customer service standards.
• Monitored inventory levels and coordinated restocking efforts to prevent shortages.
• Implemented quality control measures to maintain food safety and hygiene standards.
• Resolved customer complaints promptly to enhance guest satisfaction and loyalty.