Xochilt Salinas
Woodland Hills,CA
Summary
Experienced Lead Server with proven background in high-volume restaurant environments. Known for strong leadership skills, ability to train and motivate team members, as well as maintain top-notch customer service standards. Contributed significantly to increased customer satisfaction and repeat business in previous roles by ensuring quality dining experiences.
Overview
11
11
years of professional experience
Work History
Lead Server
The Commons At Woodland Hills
Woodland Hills, CA
01.2024 - Current
- Supervised a diverse workforce including 8 servers, 4 cooks, and 2 dishwashers by distributing responsibilities and guaranteeing punctual delivery.
- Enhanced server efficiency by streamlining workflows and implementing new procedures, leading to consistently high-quality service and a more enjoyable dining experience for residents.
- Managed the planning and coordination of special events for residents, ensuring meticulous attention to detail in every aspect of execution.
Real Estate Assistant
Bruce Jay
West Hollywood, CA
07.2023 - 12.2024
- Provided administrative support to real estate agent by organizing paperwork, answering phones, responding to emails and managing calendars.
- Engaged prospective tenants, showcasing properties with a personable approach and effective communication. Managed property showings by scheduling appointments, coordinating with potential tenants, and reaching out to interested prospects for tailored communication and efficient viewing arrangements.
- Utilized AppFolio to streamline property management, enhancing property presentations through photo uploads. Efficiently organized files for document management, added vendors, and maintained comprehensive records and client interactions using guest cards.
Property Management Intern
The Resurrection Project, TRP
Chicago, IL
02.2014 - 05.2015
- Set up clear timelines for submitting important documents, simplifying the tenants' experience and making our lease process smooth and hassle-free
- Customized lease agreements to align with income parameters and program-specific requirements, ensuring compliance.
- Resolved overdue leases and optimized filing systems, increasing organization's efficiency. Resulted in backlog clearance and establishment of order.
Education
Associates Degree in Natural Sciences - Nursing
Harry S Truman College
Chicago, IL05-2016
Skills
- Conflict Management
- Staff Supervision
- Dining crew workflow optimization
- Service prioritization
- Task Delegation
- Critical Thinking
- Organization and Efficiency
- Positive and Friendly Attitude
- Resourceful and Reliable
- Order Accuracy
Languages
Spanish
Native/ Bilingual
Timeline
Lead Server
The Commons At Woodland Hills
01.2024 - Current
Real Estate Assistant
Bruce Jay
07.2023 - 12.2024
Property Management Intern
The Resurrection Project, TRP
02.2014 - 05.2015
Associates Degree in Natural Sciences - Nursing
Harry S Truman College
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