XOCHILTH CRUZ
Homestead,FL
Summary
Dynamic and adaptable professional with a rich background in healthcare and patient care, notably at Value Care Health Systems, Inc. Excelled in developing trusting relationships with patients, enhancing their daily living through meticulous care and companionship. Proficient in medical billing and EMR systems, demonstrating effective leadership and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Caregiver
Value Care Health Systems, Inc.
Miami, FL
06.2024 - Current
- Followed care plan and directions to administer medications.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Managed patient transportation and appointment scheduling.
- Cared for disabled children or children with sick or disabled parents.
- Organized client's personal items for easy access during daily activities.
- Developed strong and trusting relationship with patients to facilitate smooth, quality care.
Caregiver
Extreme Care LLC
Miami, Florida
01.2023 - Current
- Prepared diverse meals.
- Crafted meal plans to promote balanced dietary habits.
- Maintained cleanliness and orderliness of living spaces.
- Hygiene care
- Companionship
- Medical Monitoring; assist with feeding, vitals, and medications
Technician/ Contact lens representative
South Florida Eye Care Center
Homestead, Florida
01.2022 - 12.2022
- Answer any incoming calls to make appointments for OV
- Assist front desk with patient check in
- Take patient eye pressure (NCT) and auto refractor
- Read patients recent RX with phoropter machine
- Take patients visual acuities, update medical records, and chefs complain
- Test patients eyes with OCT, visual fields machine; Optic nerve, 5 line, Macula, 24-2, Ptosis, PHOTO, and Keratoconus
- Ordered, received, reviewed, and shipped out contact lens (IF NEEDED); Notified patients when contacts were ordered or received
- CL training; help show the patients how to place and remove hard and soft contact lens
Vision Technician
South Florida Vision
Miami, Florida
01.2020 - 12.2021
- Enter data such as demographic characteristics, history, extent of disease, diagnostic procedures, or treatment into system
- Directed any incoming calls to appropriate department
- Schedule and confirmed patients diagnosis appointments, surgeries, and/or medical consultations
- Auto refract
- Operated Tonometer as well as ICP (pressure)
- Assisted opticians with any incoming/ outgoing issues on glasses, contact lens, or orders
Account Resolution Specialist
First source resolution
Florida
01.2017 - 12.2020
- Bill medical insurance for hospital based physician bills
- Verify patient information and benefits
- Research account denials and file written appeals
- Document in detail all efforts in CUBS system
- Manage patient accounts
- Distribute patients invoices
Education
Medical -
Miami Dade Collage
Homestead, FloridaSkills
- Bilingual
- Effective Leadership
- Problem Solving
- Managed Care Contracts
- Medical Terminology
- Health Care Billing
- Collection Processes
- Confidentiality
- CPT Coding
- Insurance Verification
- Medical Records
- Medical Billing
- EMR Systems
- Elderly care
- Behavior redirection
- Verbal and written communication
- Patient companionship
- Lifting and transferring
- Adaptability and flexibility
Timeline
Caregiver
Value Care Health Systems, Inc.
06.2024 - Current
Caregiver
Extreme Care LLC
01.2023 - Current
Technician/ Contact lens representative
South Florida Eye Care Center
01.2022 - 12.2022
Vision Technician
South Florida Vision
01.2020 - 12.2021
Account Resolution Specialist
First source resolution
01.2017 - 12.2020
Medical -
Miami Dade Collage
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