Xochilth Dunn
Milwaukee,WI
Summary
Individual collaboratively creating beneficial client interaction through strategic management and proactive implementation. Indepth knowledge of clients expectations and immediate needs with timely delivery. Committed to successfully carrying through core customer care standards with the goal of maximum client retention and interaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Private Duty Caregiver/Companion
Inhome, Hospice, and Third Party Facility
07.2018 - Current
- Providing and managing daily ADL's and grooming for client in a safe manner per care plan; Assured confidentiality for clients in all care medically and personally
- High profiled clients in the north shore; Provided ambulation support manually and with sit to stand for clients, ensuring their safety and well-being throughout
- Prepared meals for clients in their home/facility based on specific diets from doctors
- Assisted clients with mental, physical, and emotional exercises to promote mental alertness and health
- Created and maintained a healthy and safe environment for patients to thrive in, both physically and emotionally
- Honored clients' home regulations/requests implementing consistent safety practices
- Monitored changes for clients' breathing, body temperature, blood pressure, glucose levels, and emotional wellbeing
- Oversaw clients schedules consisting of exercises, doctor appointments, medication intake, recreational activities, and outside family visits
- Provided transportation and company to clients during medical appointment, shopping, and extra extracurricular activities
- Provided grocery/personal shopping for clients as needed
- Conversed with clients to determine their personalities, and specific likes and dislikes
- Provided client status information as required to family members and medical providers as required
- Demonstrated compassionate care and communication concerning death or dying to support client and family.
Customer Service Representative/Medical Secretary
Madison Medical Affiliates
10.2018 - 07.2020
- Greeted patients and visitors in a prompt, courteous, and helpful manner
- Communicated wait time and keep in touch with patients during waiting time
- Scheduled patients according to the physician's protocol
- Completed patient registration and check insurance eligibility for every patient to ensure payer information is correct and current
- Worked with RN, MA and providers to obtain prior authorizations using appropriate technology
- Collected co-pays and prior balances from patients at the time of their visit
- Prepared charts and created needed documents for staff
- Ensured the timely and accurate scanning of documents into electronic health records
- Helped clinics meet quality initiatives such as meaningful use objectives while ensuring priority documents are scanned on a timely basis.
Medical Case Manager
United Community Center- Human Services Department
08.2017 - 07.2018
- Implemented physicians' orders and medical care plans for clients
- Provided medication management to ensure compliance with prescribed medication
- Counseled clients and their caregivers regarding management of individual health concerns, preventive medicine, and maintenance of optimum health
- Assisted clients in managing and gaining access to medical, social, rehab and other support services
- Conducted initial & ongoing assessment
- Development and revised care plans with changes of condition
- Monitored clients' urine analysis during inpatient and outpatient treatment
- Assessed for health and safety and developing risk reduction strategies
- Met all requirements as outlined by the Milwaukee County Department of Family Care.
Registration Specialist
CDI: Center for Diagnostic Imaging
03.2016 - 06.2017
- Register Patients
- Scheduled/canceled patients for Mammograms, Ultrasounds, MRI's, X Ray, and Cat scans
- Helped patients with concerns and questions
- Obtained orders from medical offices
- Prepped patients for scans
- Placed confirmation calls for appointments
- Entered/Scan orders
- Obtained office notes and implantation information for patients.
CNA/UCA- Nurses Assistant-Urgent Care Assistant
Children's Hospital
08.2009 - 03.2016
- Provided customer service
- Registered and discharged patients through Children's Hospitals computer based programs
- Roomed and discharged patients
- Obtained patients history, vitals, ran swabs, and urine tests
- Worked with a team of physicians, nurses, and other CNA's-UCA's
- Answered phone calls
- Called patients with lab results.
CNA- Nurses Assistant
Cameo Care Campus
03.2008 - 03.2009
- Provided direct patient care
- Obtained vital signs
- Assisted patients entering or leaving their beds
- Monitored patients
- Provided patient hygiene
- Monitored food and liquid input/output.
Education
Bachelors in Interdisciplinary Studies -
Alverno College
Milwaukee, WI05.2019
Skills
- Bathing Assistance
- Patient Care
- Vital signs monitoring
- First aid and safety
- Dementia Care
Certification
- Certified CNA, 2007, WI
- CPR Certified, 2009, WI
- CBRF Certified, 2018, WI
- Narcan Certified, 2018, WI
References
Available Upon Request
Timeline
Customer Service Representative/Medical Secretary
Madison Medical Affiliates
10.2018 - 07.2020
Private Duty Caregiver/Companion
Inhome, Hospice, and Third Party Facility
07.2018 - Current
Medical Case Manager
United Community Center- Human Services Department
08.2017 - 07.2018
Registration Specialist
CDI: Center for Diagnostic Imaging
03.2016 - 06.2017
CNA/UCA- Nurses Assistant-Urgent Care Assistant
Children's Hospital
08.2009 - 03.2016
CNA- Nurses Assistant
Cameo Care Campus
03.2008 - 03.2009
Bachelors in Interdisciplinary Studies -
Alverno College