Xochiquetzal Rivera
San Diego,CA
Summary
Adept at enhancing team productivity and customer satisfaction, I significantly improved financial efficiency at Walmart through strategic staff management and inventory optimization. Skilled in office administration and fostering positive relationships, my approach combines meticulous organizational skills with a commitment to creating a respectful and efficient workplace environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Office Manager
State Farm
02.2014 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Department Manager
Walmart
08.2003 - 02.2014
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Castle Park High School
Chula Vista, CA06-2001
Skills
- Customer Service
- Scheduling
- Office Management
- Staff hiring
- Customer Relations
- Excellent multi-tasking ability
- Employee Supervision
- Training and coaching
- Staff Management
- Employee Training
- Relationship Building
- Staff Training
- Multitasking
- Reliability
- Positive Attitude
- Attention to Detail
- Time Management
- Problem-Solving
- Task Prioritization
- Excellent Communication
- Customer Relationship Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
State Farm
02.2014 - Current
Department Manager
Walmart
08.2003 - 02.2014
High School Diploma -
Castle Park High School
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