Xochitl Araneda
Implementation Manager
Rohnert Park,CA
Summary
Knowledgeable Implementation Manager with more than 15 years of insurance experience driving technology planning and deployment. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
24
24
years of professional experience
1
1
Language
Work History
Solutions Consultant
RealPage
, CA
06.2024 - Current
- Performed proof of concept demonstrations, instructing potential customers on benefits of Insurance.
- Recommended specific Insurance products to customers based on unique technical requirements of each.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Defined and described logistics of proposed projects to customers.
- Performed detailed research of customer business structures to accurately tailor Insurance to unique needs of each.
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Provided expert guidance and support throughout the implementation process, resolving any technical issues promptly and efficiently.
- Enhanced customer experience by gathering feedback on solution performance, identifying areas for improvement, and collaborating with product teams to address concerns promptly.
- Mentored junior consultants by sharing best practices honed through years of experience assisting diverse clientele in achieving their business goals.
- Inspected products as part of adherence to quality standards.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Increased productivity by collaborating with management to develop process improvements.
- Evaluated current processes to develop improvement plans.
Implementation Manager
RealPage
09.2022 - 06.2024
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Documented processes to streamline setup, customization and maintenance.
- Pulled from knowledge of technical industry and technological developments to drive IT deployments.
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Documented specialized data and requirements to address business demands.
- Resolved implementation and operation issues with product manufacturers.
Senior Implementation Consultant, SME
RealPage
01.2020 - 09.2022
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Performed ad hoc deep-dive analyses for specific business problems.
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
- Led custom product training and deployment to meet organizational goals.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
Implementation Manager
RealPage
06.2016 - 12.2019
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Documented processes to streamline setup, customization and maintenance.
- Supported business continuity and disaster recovery.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Resolved implementation and operation issues with product manufacturers.
Implementation Consultant
RealPage
09.2010 - 12.2015
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
- Served as project driver and authoritative source for customers implementing RealPage's insurance product.
- Cultivated relationships with sales team to support and supply corrective actions.
- Implemented Insurance training initiatives by incorporating industry trends and collaborating with senior leaders.
Call Center Supervisor
RealPage
12.2008 - 09.2010
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Trained team members on performance metrics and consumer behavior identification.
- Managed personnel, including scheduling for agents and product specialists to foster increased productivity.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed all process controls and metrics for daily management of Call Center.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Licensed Insurance Agent
RealPage
07.2005 - 12.2008
- Provided coverage option information to assist clients in protecting assets.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Upsold additional products and services after identifying customer needs and requirements.
Sales Associate
Nordstrom
01.2001 - 12.2008
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Processed product returns and assisted customers with other selections.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Educated customers on promotions to enhance sales.
Education
Associate of Arts - Design And Visual Communications
FIDM/Fashion Institute Of Design & Merchandising
Los Angeles, CA 01.2002 - 2004.06
Skills
Root Cause Analysis
Project leadership
Responsible
Self-motivated professional
Planning and Coordination
Leadership
Timeline
Solutions Consultant
RealPage
06.2024 - Current
Implementation Manager
RealPage
09.2022 - 06.2024
Senior Implementation Consultant, SME
RealPage
01.2020 - 09.2022
Implementation Manager
RealPage
06.2016 - 12.2019
Implementation Consultant
RealPage
09.2010 - 12.2015
Call Center Supervisor
RealPage
12.2008 - 09.2010
Licensed Insurance Agent
RealPage
07.2005 - 12.2008
Associate of Arts - Design And Visual Communications
FIDM/Fashion Institute Of Design & Merchandising
01.2002 - 2004.06
Sales Associate
Nordstrom
01.2001 - 12.2008
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