XOCHITL CAMPOS
Summary
Client-focused Eligibility Worker with a background in authorizing expenditures for eligible benefits recipients. A determined employee with over 12 years spent coordinating application processes to meet required timeframes. Offering dynamic administrative and time management talents. Bilingual individual.
Overview
21
21
years of professional experience
Work History
Eligibility Worker II
Los Angeles County Department Of Public Social Services
03.2021 - Current
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Eligibility Worker II
Los Angeles County Department Of Public Social Services
03.2013 - 03.2021
- One of the responsibilities of an EW II for the EDMS Unit is to make sure that all incoming paperwork is ready for scanning, among other things.
- In a GR/CF APPROVED SECTION, ELIGIBILITY WORKER II responsibilities include, but are not limited to, case management and ensuring participants get benefits on schedule, completing annual agreements and recertification's on time, completing QR7s.
- Assisted in creating duty schedules and training plans.
ensuring the timely completion of reports. - Delivered excellent customer service to participants.
- Volunteered to assist with Customer Service Special Tasks for Backlogs in our District.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
Eligibility Worker I
Los Angeles County Department Of Public Social Services
12.2011 - 03.2013
- As an Eligibility Worker in an intake section my duties consisted of interviewing clients' to determine eligibility for GR, CalFresh, healthcare including the actual preparation and completion of applications for various governmental programs.
- Processing cases on a timely manner.
- Helping with Duty Schedules and training.
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
INTERMEDIATE CLERK
Los Angeles County Department Of Public Social Services
11.2007 - 12.2011
- As a Intermediate Clerk I helped my supervisor prepare reportS
- Was responsible of accommodating EW's Duty and training schedules
- Ordering and controlling supplies for the unit
- Light typing, control logs of cases that would come in and out of the unit
- Prepared cases to transfer to approved sections, or out of district
- Answered many general questions the public would have
- Controlled high volume of phone calls and took messages if possible.
- Interacted with customers by phone to provide information.
- Input data into spreadsheets and databases.
CLERK
Los Angeles County Department Of Public Social Services
05.2007 - 11.2007
- As a clerk for an approved unit, my duty consisted in answering phone calls and messages for the Workers.
- Manage an control log of case's.
- Assist the supervisor.
- Worked as an assistant to Administration's Secretaries.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
Sales Clerk Assistant Manager
Independent Contractor
06.2003 - 05.2007
- Organized promotional events and interacted with community to increase sales volume.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with management on promotional events to drive traffic and increase overall store revenue.
- Monitored competitor activity closely to identify trends or opportunities for driving further growth within the market share.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited and hired top-level talent to add value and expertise to sales department.
Education
No Degree - Business Administration
LA Pierce College
Woodland Hills, CA2026
No Degree -
East Los Angeles Community College
Los Angeles2007
No Degree -
Santa Monica Community College
Santa Monica, CA2004
High School Diploma -
Theodore Roosevelt Senior High School
Los Angeles, CA06.2003
Skills
- Microsoft Office proficiency (Word, Excel, Outlook, PowerPoint)
- Self-Directed
- Decision-Making
- Multitasking Abilities
- Problem Resolution
- Calm Under Pressure
- Critical Thinking
- Organization and Time Management
- Policy Knowledge
- Policy Interpretation
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Refrences
Norma Coloma
Eligibility Supervisor
Email: normacoloma@dpss.lacounty.gov
Abraham Gomez
Human Services Administrator III
Email: abrahamgomez@dpss.lacounty.gov
Sofia Romero
Human Services Administrator I
Email: sofiaromero@dpss.lacounty.gov
Brian R Li
Eligibility Supervisor
Email: brianrli@dpss.lacounty.gov
Timeline
Eligibility Worker II
Los Angeles County Department Of Public Social Services
03.2021 - Current
Eligibility Worker II
Los Angeles County Department Of Public Social Services
03.2013 - 03.2021
Eligibility Worker I
Los Angeles County Department Of Public Social Services
12.2011 - 03.2013
INTERMEDIATE CLERK
Los Angeles County Department Of Public Social Services
11.2007 - 12.2011
CLERK
Los Angeles County Department Of Public Social Services
05.2007 - 11.2007
Sales Clerk Assistant Manager
Independent Contractor
06.2003 - 05.2007
No Degree - Business Administration
LA Pierce College
No Degree -
East Los Angeles Community College
No Degree -
Santa Monica Community College
High School Diploma -
Theodore Roosevelt Senior High School
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