Xochitl De La Cruz

As a relational minister with training in small group facilitation and team-building exercises, I journeyed with teens while working with a group of 25–30 people as Summer Staff at a Life Teen Summer Camp.

• Delivered excellent customer service by promptly addressing inquiries, resolving concerns, and providing appropriate recommendations.
• Help assist in fundraising efforts for Life Teen
• Promoted a safe working environment by enforcing company policies on health, safety, and workplace conduct among all employees consistently.
• Supported full-time staff by handling administrative recordkeeping and organizational requirements.
• Demonstrated adaptability and flexibility when faced with unexpected challenges, seeking creative solutions without compromising quality of service.
• Created a welcoming atmosphere for all guests by fostering a positive company culture that focused on teamwork, communication, and continuous improvement.

Working in multiple positions from food runner to server to bar tender, I follow the restaurants sequence of service while training new employees in their roles.

• Provided attentive service and multitasking skills during high-volume periods without sacrificing attention to detail or guest rapport.
• Supported coworkers during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
• Assisted in training new servers, sharing best practices for excellent customer service.