Xochitl Estrada
New Iberia,LA
Summary
I have proficient, thorough competence derived from training and practice, to be who you need to fill any desired position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Universal Banker
First Horizon Bank
11.2023 - Current
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Barista
Church Alley Cafe & Bistro
03.2023 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Worked with floor team and managers to meet wide range of customer needs.
Representative
C&X: Handyman Services Llc
07.2021 - Current
- Studied system requirements to order components and parts and perform acceptance tests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Managed timely and effective replacement of damaged or missing products.
- Organized budget documentation and tracked expenses to maintain tight business controls.
Call Center Representative
Calls Plus
07.2020 - 08.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- multitask specialist
Medical Assistant
Pediatric Gastroenterology And Hepatology
10.2019 - 05.2020
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Maintenance Professional
Baker Hughes Inc
06.2019 - 10.2019
- Followed preventive maintenance schedule to support building systems functionality.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Developed and implemented comprehensive cleaning plan for entire building.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Cashier Team Lead
La Morenita
03.2011 - 11.2011
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Maintained stock to meet expected customer demand.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Processed both cash and card purchases and returns.
Auto Detailer
Mr. Car Wash
08.2008 - 06.2009
- Provided exceptional customer service and addressed customer inquiries.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Shined vehicle windows and windshields to remove water spots.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Education
CCMA - Medical Assisting
Remington College
4021-A Ambassador Caffery Parkway07.2019
Skills
Excellent interpersonal communication
Self directed and motivated
Attention to details
Professional phone etiquette
Written and Verbal communication
Basic computer skills
Bilingual
Strong Multitask abilities
Punctuality, accountability
Organization
Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
Personality traits include: Entrepreneur spirit, Creative, determined, willingness to take risks, resourcefulness and optimistic.
Timeline
Universal Banker
First Horizon Bank
11.2023 - Current
Barista
Church Alley Cafe & Bistro
03.2023 - Current
Representative
C&X: Handyman Services Llc
07.2021 - Current
Call Center Representative
Calls Plus
07.2020 - 08.2021
Medical Assistant
Pediatric Gastroenterology And Hepatology
10.2019 - 05.2020
Maintenance Professional
Baker Hughes Inc
06.2019 - 10.2019
Cashier Team Lead
La Morenita
03.2011 - 11.2011
Auto Detailer
Mr. Car Wash
08.2008 - 06.2009
CCMA - Medical Assisting
Remington College
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