Xochitl Garcia
Stratford,CT
Summary
Engaging and personable, with ability to promote a "client first" mindset and a significant contributor to team-based environments. Proven leadership, operational excellence, and organizational development skills.
Dedicated to to learning, growing, and succeeding
Overview
2
2
years of professional experience
Work History
Bank Teller
Wells Fargo
02.2023 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Cashier
HomeGoods, TJX Companies
11.2022 - 06.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Insurance Agent
Farmers Insurance Agency
09.2021 - 08.2022
- Assessed coverage plans and long term business goals to successfully align new products with plans and strategies
- Explain the benefits, features, and drawbacks of various policies in order to promote plan sales and increase overall sale.
- Identified problems and took the necessary to resolve them quickly.
- Maintained a constant, positive attitude toward customers, peers, and other employees even in high stress situations.
- worked to accommodate new and different insurance request.
- Reached out to potential clients through direct marketing techniques such as mailings and phone calls
- Returned customer calls within reasonable hours, resolving issues and answering questions quickly
- Maintained high customer service standards by cultivating relationships with clients
Education
High School Diploma -
Bridgeport Military Academy
Bridgeport, CT06.2020
Skills
- Data Inputting
- Money Handling
- Cash Counting
- Balancing
- Payment collection
- Customer service
- Multi-tasking ability
- Fluent in Spanish
- Ability to work under pressure
- Guest services
- Cash register operations
- Loss prevention
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
02.2023 - Current
Cashier
HomeGoods, TJX Companies
11.2022 - 06.2023
Insurance Agent
Farmers Insurance Agency
09.2021 - 08.2022
High School Diploma -
Bridgeport Military Academy
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