Xochitl Garcia
Summary
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives. Accomplished Program Coordinator well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results. Creative professional offers proven track record of successful programming strategies. Results-driven individual leverages advanced strategies and tactics that drive viewership and revenue. Proficient in content analysis, budgeting and forecasting. Goal-oriented professional well-versed in operational practices and regulatory requirements of childcare environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
7
7
years of professional experience
Work History
Program Coordinator
University of New Mexico Hospitals
Albuquerque, NM
10.2024 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient understanding and compliance with medical instructions, through clear and empathetic interpretation at healthcare appointments.
Childcare Supervisor
City Of Santa Fe
Santa Fe
05.2023 - 07.2024
- Coordinated schedules and team assignments.
- Oversaw team of 6 childcare workers.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Skilled at working independently and collaboratively in a team environment.
- Developed and implemented lesson plans, activities and field trips.
- Maintained facility compliance with applicable laws and standards.
- Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
Morning Childcare Aide
Mission Achievement And Success Charter School
Albuquerque, NM
01.2023 - 05.2024
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Modeled appropriate activities and positive behavior management.
- Arrived at assigned areas on time, prepared, and ready to work.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Maintained positive demeanor to facilitate stable, consistent environment.
- Supervised free play and other activities to keep children safe.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Increased language skills through engaging read-aloud, storytelling sessions, and interactive word games.
- Developed strong relationships with families, fostering open communication and mutual trust.
- Administered first aid when necessary, maintaining proper documentation and communication with parents.
- Assisted in the implementation of daily lesson plans, ensuring adherence to curriculum guidelines.
- Managed behavioral issues in a calm, professional manner, utilizing effective behavior management techniques.
- Organized field trips for educational enrichment while ensuring a safe experience for all attendees.
Social Media Coordinator
Santa Fe Children's Museum
07.2019 - 02.2023
- Protected guest valuables with main safe or in individual boxes to maximize security
- Enhanced online engagement with the creation of compelling content for various platforms.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals
- Increased customer engagement through social media
- Administered marketing calendar and posted new content to coincide with new product and service releases
- Posted new content for products and services when managing marketing and release calendars
- Supported SEO initiatives to improve content, keywords, and branding
- Maintained internal communication systems and managed corporate email signatures
- Monitored posts and responses from spam and took necessary steps to alleviate such threats
- Collaborated with sales, product management and web development teams streamlining communication.
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Wrote social media content to increase engagement with customers.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
Front Desk Clerk
Santa Fe Children's Museum
07.2019 - 03.2020
- Maintained transaction security by verifying payment cards against identification
- Arranged accommodations and travel plans for visitors and presented updated itineraries
- Maintained financial accuracy by collecting deposits, fees and payments
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Planned coverage needs and organized services to support incoming special events
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Updated customer accounts with add-on room charges, including minibus use and room service bills
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Facilitator
Santa Fe Children's Museum
07.2019 - 03.2020
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Identified areas in need of improvement and implemented solutions.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Enhanced employee satisfaction and productivity by troubleshooting and resolving workflow and downtime issues.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Led team in delivery of kid's project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverable
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Translator/Interpreter
Teen Court Of Santa Fe
Santa Fe, NM
09.2018 - 01.2019
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Boosted understanding and cultural relevance, tailoring translations to specific target audiences.
- Enhanced customer support by translating help guides and online support resources.
- Facilitated access to healthcare for non-native speakers by translating medical documents and patient information.
Target Cashier
Target
Santa Fe
05.2018 - 12.2018
- Reviewed and resolved differences between accounting information and cash drawer
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers with special services, account updates and promotional options
- Arranged paper and electronic payment records to maintain well- organized fill systems and recordkeeping compliance
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Assisted customers by answering questions and fulfilling requests.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Loreto Hotel Banquet Server
11.2017 - 12.2018
- Guided arriving guests to tables, took drink orders and relayedinformation to bartenders
- Stayed up to date on menu changes to offer current and accurateinformation, answer questions and help customers select optimal mealchoices based on individual preferences
- Adapted service based on customer requests and kitchen readiness
- Checked identification to enforce age requirement for alcoholicbeverages
- Maintained event cleanliness during service by promptly clearing dishesafter each course
- Monitored guests for intoxication and immediately reported concerns tomanagement
- Stored food in designated containers and storage areas to increase shelflife and prevent spoilage
- Assigned work tasks and coordinated activities of dining room personnelto deliver prompt, courteous service to patrons
- Restocked salad bar and buffet for lunch and dinner service
- Checked on tables and drink needs while refilling water glasses andbringing supplies to customers
- Resolved guest and employee complaints to maintain complete customersatisfaction and workforce effectiveness
- Kept track of event finances, including initial deposits, due paymentsand final balances
- Performed complete opening, closing and shift change duties to keeprestaurant working efficiently and teams ready to meet customer needs
- Delivered catered food and supplies to facility for on-time set-up
- Arranged linens and table settings according to seating plan and eventtheme
- Executed synchronized meal service simultaneously serving multipleguests with speed and efficiency
- Presented food and beverages on buffet tables and drink stations to meetcontract specifications and level of event formality.
Education
Bachelor of Arts - Spanish And Education
University of New Mexico
Albuquerque, NM05.2024
High School Diploma -
Academy For The Technology And The
05.2020
Skills
- Refunds and exchanges
- Fundraising expertise
- System performance and functionality
- Corporate fundraising
- Fixing malfunctions
- Logistics functioning
- Controlling fundraising
- Fundraising experience
- Funds performance
- Parental and Guardian Assistance
- Team Development
- Team Support
- Behavior Monitoring
- Professional Relationships
- Oversee Staff
- Educational Strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Program Coordinator
University of New Mexico Hospitals
10.2024 - Current
Childcare Supervisor
City Of Santa Fe
05.2023 - 07.2024
Morning Childcare Aide
Mission Achievement And Success Charter School
01.2023 - 05.2024
Social Media Coordinator
Santa Fe Children's Museum
07.2019 - 02.2023
Front Desk Clerk
Santa Fe Children's Museum
07.2019 - 03.2020
Facilitator
Santa Fe Children's Museum
07.2019 - 03.2020
Translator/Interpreter
Teen Court Of Santa Fe
09.2018 - 01.2019
Target Cashier
Target
05.2018 - 12.2018
Loreto Hotel Banquet Server
11.2017 - 12.2018
Bachelor of Arts - Spanish And Education
University of New Mexico
High School Diploma -
Academy For The Technology And The